Based on Caller Location assigned to filed users is populate

[thomas94]

Hi All,

On incident form if we select caller, caller to belongs to any particular location, assigned to field should be display 

on that user location users only.

Ex: Suppose caller is belongs to Bangalore, assigned to field show only same location users.

[dgarad]

Hi @thomas94 

you can use Assignment Data Lookups.

Thanks

[Nara199455]

Thanks for reply, 

Requirement: if caller is belongs to particular location, assigned to filed should show that users alone. 

[Dhananjay Pawar]

Hi,

You can try advance reference qualifier.

Below is the link for more details.

https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/script/server-scripting...

Thanks,

Dhananjay.

[Tai Vu]

Hi @thomas94 

You can handle this in the Reference Qualifier within the Dictionary Override of the Incident Assigned To field.

Sample below.

javascript: 'location=' + current.caller_id.location.toString();

 

Cheers,

Tai Vu