Best Practice for AWA Manager Visibility

[Gemma4]

Hi everyone, hope you’re doing well!

I’m reaching out to get advise to try to avoid unnecessary customization if there’s an OOTB‑aligned alternative.

The requirement is to allow the awa_manager role to view their AWA Queue and Assignment Rules from the left navigation.

The developer implemented the following:

• Created a new module “AWA Queue Viewer”, visible to the awa_manager role
• Updated ACLs to allow read‑only access to the awa_queue table
• Updated ACLs to hide the New button for AWA Managers under Work Items > All

Our Concern

Out of the box, the Queues and Assignment Rules modules appear to be accessible only to the awa_admin role. Granting that role to managers would give them edit rights to all queues and rules, which we want to avoid.

I understand why the developer created new ACLs and a new module to solve this. However, after reviewing this we’re concerned that:

• Creating new modules + custom ACLs introduces customization for functionality that feels like it should be achievable OOTB

What We’re Hoping to Validate

Is there an OOTB‑aligned way to:

• Grant awa_manager view‑only access to their AWA queue and assignment rules ONLY
• Without creating new modules
• And without additional ACL customization beyond what is expected for configuring AWA?

If there’s a better pattern or best‑practice approach, we’d appreciate your guidance.
Thanks in advance for your insights!