Button 'Cancel' on the portal

[yasserbouat]

Hello,

I created a catalog item in order to let users submit their request from the portal, and I created a cancel button that will display after submitting the form and when the request is still not approved, in order to let users cancel their request : but when i click on it , the request and RITM still open ! Can anyone please fix me the scripts of the widget ? 

Client script : 

api.controller = function($scope, spModal) {
var c = this;

c.cancelRequest = function() {
spModal.confirm("Voulez-vous vraiment annuler cette demande ?").then(function(confirmed) {
if (confirmed) {
c.server.get({
action: 'cancelRequest',
sys_id: c.data.sys_id
}).then(function(response) {
if (response.data.success) {
$scope.$emit('sp.sc_request.retrieved', response.data.request);
spModal.alert("Demande annulée avec succès");
} else {
spModal.alert("Échec de l'annulation : " + response.data.error);
}
});
}
});
};
};

---------------
Server script : 

(function() {
if (input && input.action === 'cancelRequest') {
var gr = new GlideRecord('sc_req_item');
if (gr.get(input.sys_id)) {
gr.state = 4; // Closed Incomplete
gr.stage = "Annulé par l'utilisateur";
gr.work_notes = "Annulation effectuée via le portail le " + new GlideDateTime().getDisplayValue();

if (gr.update()) {
output = {
success: true,
request: gr.getDisplayValue()
};
} else {
output = {
success: false,
error: gs.getMessage("Échec de la mise à jour du RITM")
};
}
}
}
})();

[Ankur Bawiskar]

@yasserbouat 

try this

Client controller:

api.controller = function($scope, spModal) {
    var c = this;

    c.cancelRequest = function() {
        spModal.confirm("Voulez-vous vraiment annuler cette demande ?").then(function(confirmed) {
            if (confirmed) {
                c.server.get({
                    action: 'cancelRequest',
                    sys_id: c.data.sys_id
                }).then(function(response) {
                    if (response.data.success) {
                        $scope.$emit('sp.sc_request.retrieved', response.data.request);
                        spModal.alert("Demande annulée avec succès");
                    } else {
                        spModal.alert("Échec de l'annulation : " + response.data.error);
                    }
                });
            }
        });
    };
};

Server:

(function() {
    if (input && input.action === 'cancelRequest') {
        var gr = new GlideRecord('sc_req_item');
        if (gr.get(input.sys_id)) {
            gr.state = 4; // Closed Incomplete
            gr.stage = "cancelled"; // Use the correct stage value
            gr.work_notes = "Annulation effectuée via le portail le " + new GlideDateTime().getDisplayValue();

            if (gr.update()) {
                // Update the parent request state if needed
                var req = new GlideRecord('sc_request');
                if (req.get(gr.request)) {
                    req.state = 4; // Closed Incomplete
                    req.update();
                }

                output = {
                    success: true,
                    request: gr.getDisplayValue()
                };
            } else {
                output = {
                    success: false,
                    error: gs.getMessage("Échec de la mise à jour du RITM")
                };
            }
        }
    }
})();

If my response helped please mark it correct and close the thread so that it benefits future readers.

[yasserbouat]

Hello @Ankur Bawiskar , 

Thanks for your reply & your effort , but I tested and still not working : I went to the REQ and then to the RITM and found it still open : 

[Ankur Bawiskar]

@yasserbouat 

did you add logs and see if any business rule is stopping the RITM and REQ update?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[gauravagarw]

in above code try using gr.setWorkFlow(false) before updating the records