Cab Notification: CAB Change Request Delegate added

[akhilaanil]

Hi,
I want to know that how this cab notification "CAB Change Request Delegate added" triggers? 
When we fill the cab delegate field in the change form? Or another way?

[J Siva]

Hi @akhilaanil 
Yes, it will be triggered whenever the CAB Delegate field in the change request is updated -> OOB functionality.

Regards,
Siva

[SD_Chandan]

Hi @akhilaanil ,
The "CAB Change Request Delegate added" notification is part of Out-of-the-Box (OOB) ServiceNow functionality and is triggered when the CAB Delegate field on a Change Request is updated.

Here's a quick summary for clarity:
Table: change_request
Field: cab_delegate
Trigger: Field update (from empty to a user value)
Notification: "CAB Change Request Delegate added"
Recipients: Typically the delegate or related stakeholders
Mechanism: Managed via a notification record and possibly supported by a Business Rule or Flow Designer Flow

You can refer this as well View solution in original post

[akhilaanil]

Hi,
I tried triggering the above notification, but it is not getting triggered. I have updated the cab delegate field in the change request form and also added that change request in the Cab meeting, but no notification is triggering. What is the reason for this?