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‎08-21-2019 11:39 AM
Hello All,
Can we restrict ticket creation (as caller) notification sending to delegate of user..?
As checked we can control only four notification for delegates -
Approval
Assignment
CC Notifications
Meeting Invitation
Thanks in advance.
Solved! Go to Solution.
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‎08-21-2019 11:55 AM
Hi,
In the notification....itself...the record.
So you'd need to go to your System Notification > Notifications, find the record that you want to restrict. Follow steps above.
Thanks!
Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

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‎08-21-2019 11:44 AM
Hi,
In the notification itself, if you click the Advanced View (in the related links section in bottom left):
you can go to the "who will receive" tab and then check the "exclude delegates" box:
Please mark reply as Helpful/Correct. Thanks!
Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!
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‎08-21-2019 11:51 AM
Thanks for the Response Allen,
"in the notification itself..." - on which form you mean..?
Thanks again !

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‎08-21-2019 11:55 AM
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‎08-21-2019 12:07 PM
Thanks Allen, got it.
It works .
Thanks a lot.