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Delegate Notifications

Pnik
Tera Contributor

Hello All,

Can we restrict ticket creation (as caller) notification sending to delegate of user..?

As checked we can control only four notification for delegates -

Approval

Assignment

CC Notifications

Meeting Invitation

 

Thanks in advance.

1 ACCEPTED SOLUTION

Hi,

In the notification....itself...the record.

find_real_file.png

So you'd need to go to your System Notification > Notifications, find the record that you want to restrict. Follow steps above.

Thanks!


Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

View solution in original post

5 REPLIES 5

Allen Andreas
Administrator
Administrator

Hi,

In the notification itself, if you click the Advanced View (in the related links section in bottom left):

find_real_file.png

you can go to the "who will receive" tab and then check the "exclude delegates" box:

find_real_file.png

Please mark reply as Helpful/Correct. Thanks!


Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

Thanks for the Response Allen,

"in the notification itself..." - on which form you mean..?

 

Thanks again !

Hi,

In the notification....itself...the record.

find_real_file.png

So you'd need to go to your System Notification > Notifications, find the record that you want to restrict. Follow steps above.

Thanks!


Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

Pnik
Tera Contributor

Thanks Allen, got it.

It works .

Thanks a lot.