can't create a catalog item using REST API

[Chandra31]

Hi @Ankur Bawiskar I'm trying to submit a request using Postman with the API and payload below, but it's generating a cart ID instead of a request number. I've followed your instructions in the old post.

Post : https://dev.service-now.com/api/sn_sc/servicecatalog/items/e8638d3487636250222f4226cebb35d7/order_no...

Regards,

Chandra

[Bhavya11]

Hi  ,

Please follow  these for

REST API EXPLORER

Follow these steps in REST API Explorer

** make sure you have made changes on the Property.

Step 1: Open the REST API Explorer and select below

Namespace: sn_sc

API Name: Service Catalog API

API Version: latest

then select 'Buy item (POST)' method

POST https://instnace .service-now.com/api/sn_sc/servicecatalog/items/{sys_id}/order_now

Pass sys_id of catalog item in path parameters

In request body(row tab) pass json

Click on Send

After that

Response 

POSTMAN

Open postman and choose POST method and pass url like this

https://instance.service-now.com/api/sn_sc/servicecatalog/items/:sys_id/order_now

In params section add sys_id in path variables like below

Then set authorization  and body

{

  "sysparm_quantity": "1",

  "variables": { // add varibles list here

    "variable_name_1": "value_1",

    "variable_name_2": "value_2"

  }

}

Click on Send

Then the response will look like this

[Bhavya11]

Hi @Chandra31 ,

did issue resolved?.

[Ankur Bawiskar]

@Chandra31 

check point mentioned by @Bhavya11 

[Chandra31]

@Ankur Bawiskar 

I set both properties to false and tested it, but it still returns the cart ID. I checked the suggested post, but it describes a two-step process—add to cart and submit. However, I want to make the request using a single API call.

[Tanushree Maiti]

Hi @Chandra31 

Endpoint URL: Use the Service Catalog API's order_now endpoint.
https://<your-instance>://<catalog_item_sys_id>/order_now

Try with Payload

{
  "sysparm_id": "a96250e407d01410540bf2508c1ed014", // pass the  sys_id of your Catalog Item
  "sysparm_quantity": "1",
  "variables": {
    "variable_name_1": "variable_value_1",
    "variable_name_2": "variable_value_2",
    "requested_for": "1f78df4047bc4bcbf6" // For reference fields like 'requested_for', you need to pass the sys_id of requested for  }
}

Use correct credential by which you can create request in instance itself.