Can we suppress specific alert, for a specific element, for a specific time in service now ?

[avishek_laha]

We have requirement where certain type of alert like "Device High Utilisation" is needed to be suppressed for particular CI, every weekend.

The use case is the particular CI runs back ups over cloud and it is expected that the Device may reach highly utilised for the time being. This rule must run every weekend for that customer, for those specific alert and for the specific CI.

[t_sadahisa · Accepted solution]

Hello @avishek_laha 

Needless to say, you can resolve it by customizing. (ex: Business Rule, Flow)
But I recommend using Event Management which is ITOM functions.

https://www.servicenow.com/docs/csh?topicname=c_EM.html&version=latest

Thanks.

[avishek_laha]

Thanks for your response. We have already deployed the Maintenance rule. So far we can put the respective CI in maintenance for the specific period of time. But, the use case here is for a CI only some alerts are needed to be suppressed as part of Maintenance rest needs to continue to work and convert alerts to incidents.

[t_sadahisa]

@avishek_laha 

Thanks for the reply.

Sorry, I mistakenly thought this was an ITSM question since this is an ITSM community.

If Event Management is available, how about setting it to Event Rule?

The Event Filter can be set to trend and the day of the week can be specified. Also, if we specify the time when the backup is running in the AND condition, I think we can extract only the events for a specific time on a specific day of the week.

[Pratiksha]

check this https://www.servicenow.com/docs/bundle/zurich-it-operations-management/page/product/event-management...