Canceling silently the RITM through fix script

phr
Tera Contributor

‎04-09-2024 01:33 AM

Hi All,

 

I have a requirement to cancel the requests . I did it through the fix script, but after cancelling the request ,  the "closed by" and "updated by" is populated by my name. How to cancel the requests without getting to know the "closed by" and "updated by" name. 

Help me with the fix script code .

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James Chun
Kilo Patron

‎04-09-2024 02:30 AM

@phr - If it's ok with with the client, you can impersonate the System Admin account and run the fix script.

Then those fields will be populated as 'admin'.

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