how to skip updates form temp table to target in robust transformation if the field in temp is empty

I lost all the data after restore the instance

Can anyone please guide me how to take back up all my saved data?

Knowledge Article in Service Operations Workspace opens in kb_view

Hi All,When I open a Knowledge Article in Service Operations Workspace it shows the article in kb_view. The URL is like this/sow/kb_view/kb_knowledge/sys_id. Is there a way when knowledge article is clicked from the All Articles list in Service Opera...

ITAM Interview Qustion

Hi Everyone, Anyone can provide me with ITAM(SAM, HAM) interview questions along with some real-time use cases.How can I explore Servicenow ITAM module on YouTube and Udemy there aren't any classes any one can suggest to me Thanks,Mustafeez.

Wait for condition is not working

Hi all,my wait for condition is not working in work flow if I am applying on import set table.below is the script // Set the variable 'answer' to true or false to indicate if the condition has been met or not.var importvalue = new GlideRecord('sys_im...

Display all active banner Announcements without expand In servicenow ESC portal

I am working on the Announcements in ServiceNow. In this, I want to show all banner announcements without clicking the "Expand all" button on the ESC portal. Has anyone worked on this type of functionality? The announcement  type should be Banner .  ...

I should be able to move a Requested Item to a new group and cancel the OLA.

Hello team,Could you please help on this.I should be able to move a Requested Item to a new group and cancel the OLA. And I should be able to obtain a Requested Item from another group and have my OLA added to it. Thanks,Madhusudhan. 

Response SLA Breaching for different Timezones

Hi All,I need some help regarding the SLA breach,A caller from Hong Kong location raised an incident on 19th June, the ticket got assigned to a group  where each member is from US location. Since 19th June was a holiday in US and no member was availa...

Duplicate incident records created through inbound actions

There are 1956 duplicate incident records created within a span of 20 minutes. After careful examination, we understand that these were created because of the inbound action 'Create Incident'. It has generated 1956 duplicate records even though we ha...

Service Catalog similar to KB Article functionality

Hello everyone, I have a requirement:1. Build a service catalog for info sec team.2. Once user submits the request it gets assigned to a fulfillment group.3. If user has provided insufficient information in the request, one of the member from the ful...

Ctask record is closed without mandatory fields filled

Hello, Can anyone please let me know the exact answer i searched in community and googled it but i didn't find it.I have a Change request and Ctask is created for it. Ctask is closed but it is having mandatory fields which are not filled. What are th...

How to hide a dropdown button Option in the SOW?

Hello All, I want to hide a 'Create change request' button on the service operation workspace for the incident record.I did try to deactivate using UI Action but did not work.Please see attached picture.Thanks.

compare two scores or current vs previous values

My client has a need to trend pm_project.work_effort at the record level.I'd like to keep the solution entirely in PA rather than adding fields and/or business rules, etc.The field: 'work_effort' is labeled: "Actual effort".Can I use Bucket groups?I'...

Additional comments

Hello CommunityI would like to know how I can have the emails that I send and receive here, on the additional comments be update on in here, like the when its update when I assigned to somebody to the request, or when the state changes. email sent/re...