How to get the Task ID and status by passing Request number or RITM number

Reg TASK View and RITM View

HI, I have created on change client script to hide particular field based on choice value like if i select 1 then 1 filed need to display if 2 then other two filed need to display like that refer the code .and i have checked task view and catalog vie...

variables are not working with the newer sn_sc.CartJS but do work with the old Cart API

Hi,  I have created a widget with an HTML form on it, when the form is submitted it should checkout a Service Catalog item. I have it working with the older `Cart API` but I noticed in the script include for it, it states: This has been deprecated. P...

Client callable script include is not working

Client Script Code - function onLoad() { // Initialize GlideAjax with the 'callerUtilsAjax' processor var ga = new GlideAjax("callerUtilsAjax"); ga.addParam("sysparm_name", 'getName'); ga.addParam("sysparm_caller", 'Prithvi Ramesh'); ...

MDE Service Graph Connector using Guided Setup: 403 Error (Yokohama)

Hi,While checking test connection on Microsoft Defender for End Point  Service Graph Connector u, we are getting below error. 1. Error:Unable to make a connection to Defender API call. Please check your credential configuration. Check system log for ...

Advanced criteria in Custom greetings and Setup

Hi All, I'm configuring a custom greeting for a Retail customer that wants to shows different setup topics based on their user's location type (Store/Corporate/Warehouse). I'm trying to use the Advanced Condition mode and I have written the following...

Filter Assignment Group based on if the Logged in user is part of the group.

Hi Team ,  Need to show only Assignment Group whom I am part of for the Story Table.We have a Assignment Group (inherited from Task) , if logged in user is from Group1 with 3 Group Member , He/She can only change for his group and not to other group....

" Enter an account or consumer in customer order " error while selecting a product offering

" Enter an account or consumer in customer order " error while selecting a product offering from the service portal. I am currently building a portal for SOM i.e. sales and order management for telecoms and needed to display the product catalog for u...

Restricting article updates to authors or knowledge managers

hi would anyone be prepared to share the recommended approach to restricting article updates to authors or those with the knowledge manager role?  As I understand it this isnt provided out of the box.  Thanks!

Auto-Populate a label instead of a value

Hi, all Today, I am working with the "Auto-populate" tab while creating a variable. I am using this feature to reference a field on my sys_user table, User Type. This is working as intended, with one exception. When the field is auto-populated on my ...

changing the statement at the search navigation

Hello,I'm working in virtual agent.My requirement is to change or edit the written at the search bar above the virtual agent topic list.How can I do that.Instead of 'Start typing to filter the list of topics below...'  written I want to add sentence....

Predictive Intelligence

Hi experts,we have a requirement to create and train clustering solution in Predictive intelligence.Question: After training, how user/ agent would access the clustering solution. Would they open access from backend like admins do? 

How to identify Business Stakeholder User counts

ServiceNow says I am over allocated in my Business Stakeholder licenses.  The count I have is 18.  Can any advise me on what the sn_incident_comments_write role tracks.  My guess it shows how many comments there are and not individual users.   Instan...