create one simple flow(using flow designer along with one approval)—>Sctask creation.
can someone helps me ,i have created the catalogue item and facing difficulty in creating flow. and how to add flow to the catalog item
Forum Posts
Change Risk Assessment Question
Hi Team, As a part of Requirement i have created Risk Assessment Questions and gave the value. In Change Request when questions are answered it is not setting the value Low, High or medium. And OOB Script include called "RiskCalculatorSNC" is executi...
Resolved! Change date format of business time left of SLA Task.
Hi everyone, I would like to ask if the time format of 'Business Time Left' (currently displayed as Days/Hours/Minutes/Seconds) can be changed to Hours/Days/Minutes/Seconds. If this is possible, please provide an authentic method to achieve it.Thanks...
need to show total price of catalog item
Hello,I am creating a personal project through using Catalog item, where I am trying to populate this total price. I have created a variable set under which there are multiple variables. Price is on of them. I tried to populate the value using catalo...
Resolved! Could not able to import a xml which has specific scoped role (eg. sn_si.basic role) to groups.
Hi,We were not able to import a xml of role (eg. sn_si.basic) to groups, getting error as below, (Note: this issue is only on our subprod instance, we didnt face issue in dev/test). Not only import, I couldnt even able to manually add this role in th...
Resolved! Child table is stored in Parent table
Hi Community, Is it expected that a child record created in a child table is being stored in parent table as well? Is there any way to avoid this from happening? I have a table b (child) which extends table a (parent) and I don't want the child recor...
Map to fields
How can I get the business service and the service offerings mapped once the request is submitted
integration error with virtual agent
i am trying to integrate google gemini with servicenow virtual agent but it is not happening. i have attached the ss in this thread can anyone help me . i have sucessfuly integrated the same using business rule in a table to get answer for inserted ...
Resolved! How to trigger a confirmation when request is logged by someone else
Managers/Assistants can log requests for new computer or system access for their staff or managers. However for some of these requests we want the end user to "sign" so that they understand their obligations once the request is fulfilled. Is there a...
Resolved! Set Reference qualifier to only show assignment group parent for selected company
Hello everyone, I'm trying to filter the available options in the Assignment Group field based on the Company selected.I've been looking into Reference Qualifiers, but I'm struggling to apply a condition to achieve this. My goal is to ensure that whe...
Turn on ECMAScript 2021 (ES12) mode - Xanadu
Hi All,After upgrading to Xanadu, we see "Turn on ECMAScript 2021 (ES12) mode " in all scripts. It is turned off by default on all scripts. Is it fine to leave all existing scripts turn off this mode?Can someone explain with an example of how this ...
Resolved! How to Enable description field to writable for no role employees
How to enable description field to writable for no role employeesIncident self service viewWhen I imporsinate with "No role" ie employee with no role- default funactionality discription is read onlyI want to make it to writeable for no role employee ...
Resolved! Include the INC attachment to the converted SCTASK
I have a custom UI action to convert an INC to an SCTASK, I need to also include any attachments that were included on the INC. What am I missing in my script? Please help! See my script below. // Below few lines of code works as a Client side scrip...
Best practice for SLA configuration
I would like to understand the best practice to configure the SLA in Service now. Should it be as per user time zone or assignment group time zone. What if assignment group works as per IST time zone however user is raising a request from USA. Kind...
SN Benchmarks
Hello, I'm looking to build some Incident SLA analytics for SN Benchmarking - any advice or lesson learned starting this
