In the Subscription Management module, I need to add an "associated role" to a Product Subscription, and futhermore add a group. How do I add a custom role in the "Associated roles" tab on a Product Subscription?
can the catalog item related to the Knowledge article be added to the KM Dashboard that already exists so the KMs can see these requests and not rely on email notifications? Please let me know on how Can I work on this
I created a flow and this is common for the 3 catalog items.Now I wanted to trigger approval to the approval group only for the two catalog items using that flow.Solution 1:Now I had the option to use if condition to trigger request item and then wri...
I have done all the steps mentioned in below link, but gettiing the error "Cannot invoke "java.util.Map.keySet()" because "this.fImportSourceFields" is null" while loading test data.https://www.servicenow.com/community/developer-articles/integrate-sn...
I am configuring a scripted REST API to attach a file from another instance to ServiceNow. The other interface sends me the data in the request body as multipart/form-data, but I am unable to retrieve the different pieces of data from the body.Do you...
I want to ensure that employees who did not respond to a previous relational survey do not receive repeated survey invitations,So that we avoid sending unnecessary surveys and improve response rates.Description:Currently, employees who do not complet...
Hi Team,I am unable to activate the flow because of below error.INVALID_CHARACTER_ERR: An invalid or illegal XML character is specified.Can someone let us know what exactly we need to check to get this issue resolved? Thanks
I am facing an issue where users are landing directly on ITIL view instead of the portal, I have checked the roles and it is only approver_user, also users are able to see reports.
Is there a valid role that allows a requester user to view incidents raised by others?I know that this can be achieved by granting the "sn_incident_read" role.However, if the requester user is granted the "sn_incident_read" role, they will be treated...
Hey Guys, Does ServiceNow Support CMDB Sync functionality Between 2 SN instances, Or SN will be developing separate app like it.
How to schedule job for the second Saturday of January every year?
Hi All,We have a requirement to send a notification to assignee manager when the incident is not updated for 3 days after it is assigned to a particular persona.Can you help me to get this requirement done. Any inputs would be appreciated.Regards,He...
Hello, I'm working on creating simple flow to send out an email to a group when a specific SCTask is closed out. The email should pull the New Hire Start Date, (which is in MM-dd-yyyy format) from the SCTask variable field. This is currently not happ...
Dear Community member, I have observed, while creating a known error and filling description part with paragraphs and bullet points, but when I save the data and view it in article format, the formatting changes to one paragraph. Can you please guide...
I have a scripted web service used to create a change record. The script pulls values from JSON object and assigns to individual fields: var grCHG = new GlideRecord('change_request'); grCHG.initialize(); grCHG.risk = dataJSON.risk; grCHG.start_date =...
