enhancement request questions
Currently, in my organization there are very generic questions ask to generate an Enhancement request.What are some questions you guys ask on your ServiceNow portal to create and ENHC ticket?
Forum Posts
Catalog Client script to append dyname variable to end of short description
Hi! Looking for some help with getting a catalog client script to append a variable value to the end of short description. I have been using Now Assist to generate script but when I submit test tickets the value is not added to the short descriptio...
Attachments are not getting attached on incident form
The sys_attchment table is storing the sys id of the image but it is not getting displayed on the incident form or any RITMBut it is getting stored in the table
Configuring the Change Calendar Report
Hey folks,I'm currently facing a requirement where I have a Change Calendar report configured based on the Planned Start Date. I want the report to be highlighted by State by default, rather than having to manually select "State" from the Highlight b...
Resolved! Call a workflow from Flow designer
I want to call a workflow from flow designer so that flow will wait for the event to be triggered. But I can't see 'call a workflow' action in my instance, I have to activate some plugin for it?
default latest record selected in workspace
when user visit a table list view in workspace , we want to show latest record selected by default , we just need to show that record it as a selectthen based on available buttons(remove/delete), they can perform the action.Note: just need to show a...
Ansible spoke using mid server
how to set up ansible spoke where we connect to ansible using mid server
Major Incident via Service operation workspace
We activate the major incident via service operation workspace.When trying to collaborate and initiate via microsoft teams, error message appearsWhat should we configure to work?
Resolved! Impact 4 is reflecting unknowingly from no where in Normal change
Hi Community, There is one more impact called 4 with no value is reflecting in change, after performing risk assessment in production recently. I want to remove that from impact. but not sure where to remove this. please help me to fix the Bug and P...
List collector
I have the following list collector. My requirement is if 'None' is selected, then the other options can not be selected, how can i achieve that?
Resolved! How to send Group approvals based on Requested for's network
Hi All,I have a below requirement:we have 3 networks OOG, COR and CON for the requested for's company and each network has separate group like OOG Group, COR Group and CON Group.When the Requested for's network is CON need to send approval to CON Gro...
How do you report on changes that have a planned start time or end time outside business hours?
We wish to check if changes to dev or test environments that can be done during business hours (8.30am-5.30-pm) are being scheduled to instead occur outside of business hours, and if this is the case has this increased over time. I would like to dash...
GRC : How to set collection frequency of Indicator templates/Indicators to bi-weekly
Hi Team, We have got a requirement to run the indicator templates/indicators bi-weekly which we don't have the option in OOB. Could someone kindly provide guidance to achieve this with best practice? Thanks,Majji
Resolved! Set approval if variable contain PROD
Hello i need you're help to set up this workflow. For a brief explanation i have a list in an item with horsprod and prod variables if the variable selected contains prod must be subject to approvalcan you give me an idea.Do i have to create an actio...
How i can show VA to a Grp(eg :- India grp) and live agent to rest
Hi All, My requirement is I want to show Virtual agent with topics to a group and for rest I want to show only live agent only. I tried to put script in sp_agent_chat_config but it's not working. (function($sp) { c if (gs.getUser().hasRole('admin...
