Bulk Approval Option for Service Request from sc_req_item Table.
Is it possible to perform bulk approvals at the second level once the first level approval completed for all bulk requests?
Forum Posts
Workflow for Onboarding or Offboarding that are duplicating
We have workflow set up to send out reminders to a manager to complete the on/off board process. However the workflow is not closing when it should and reopening and resending the email. I have attached the workflow and have an event that triggers a...
VA Search metrics export to excel?
Hej. We recently started to use AI Search for VA, which looks really good. Now we need to follow-up on the user search metrics (VA Analytics -> User Search Metrics -> AI Search). It looks to be presented the same way that Contextual Search is, which...
Resolved! Business Rule Client Script to calculate duration field on a custom application
I am trying to calculate a duration field "legal_review_duration" using 2 date/time fields "legal_hold_start" and "legal_hold_end". I created a business rule with the following script. ------------------------------------------- ---------------------...
Need Help with Hierarchical Group Breakdown Filter in PA
Hi all, We’re working on a Performance Analytics solution where we need to filter data (like active incidents) based on parent assignment groups, but still include all child groups under that hierarchy. We’ve attempted to implement this using a custo...
to integrate ServiceNow CMDB with Azure service bus
Need Guidance or referral documents for to integrate ServiceNow CMDB with Azure service bus
Automated Response in Smart Assessments
I have written script in default response of automated response in Smart assessment question. The default response script is appearing thrice in UAT but in DEV it is visible only one time. What could be the possible reason for that? Ideally only one ...
preapartion
Hi all, Am having 3 yrs of experience in support. i want to switch in ServiceNow . i have admin knowledge Can you please guide me how to start ? how to prepare for interviews as 3 yrs of hands on experience . and how to get opportunity in Snow.Tha...
My servicenow administrator fundamenta
My ServiceNow administrator fundamentals are 99 per cent. I don't know where to check. I have now gone through every video. And it's still 99 per cent.
chat re-assignment when it's reach to max wait time messages
Instead of closing chat request after 1 minutes when agent didn't accept the chat, could it try another agent and assign max time wait message and close once there is no agent available in VA in Servicenow.
Resolved! Brazil Timezone (BRT)
Hi I added a new time zone which is BRT but it is not working as expected, I tried creating an incident to test then looking at the time it is created its different from BRT, can anyone kindly assist?
Query regarding Load Data Staging table Deletion
Can we delete the source table created while loading data through import table.. there are many tables craeted in my system while loading data in system table... Can I delete the tables created that are import set tables... and what is the procedure...
Resolved! Timesheet portal
Hello Community,I would like to know from which Widget or script, the below options are populating when selected the more options on the time card.1. Add Note2. Open Form View3. Delete Time Card4. Submit Time Card.My use case is to hide Delete Time C...
Resolved! Normal Change Form used for two different teams
I have been able to create a new change team that will be use the IT CAB process and workbench. I am having trouble seperating the 2 types of changes The change is still going to IT CAB and not the new group. Need help with what or why Change Policy...
Need to configure new custom field as a coulmn in UI page
Looking to add new custom field (u_control_score) on UI page.whenever we are performing the risk assessment during the control assessment when we are adding the controls ,some control related fields are displayed as columns in UI page here i m lookin...
