Cannot see any catalog items while creating the "Open a catalog item (SP)" ATF step

[zmroczkowska]

I want to create the "Open a catalog item (SP)" ATF step, but in the [Catalog item] field I cannot see any catalog items, even though I selected correct portal and page. The items I am looking for exist and are visible in the portal and they are record producers (i tried "Open a record producer (SP)" too, and the issue is the same). I am an admin user, so it is not any issue related to access.

Do anyone have any idea why I cannot see the record producers/catalog items in the list?

[Ankur Bawiskar]

@zmroczkowska 

Did you select the correct portal?

that catalog item has user criteria associated to it?

is that user criteria blocking you?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[zmroczkowska]

Hi,

Yes, I am sure I selected the correct portal and the correct portal page. We have two record producers in the sc_cat_item page and none of them are visible in the [Record producer] field in the ATF step as presented in the attached ss.

Yes, the user criteria are defined for this catalog item, but as admin I have access to them and in the ATF I selected to impersonate a user who has access to this catalog item as well.

[zmroczkowska · Accepted solution]

Found out that a catalog containing the catalog item seemed to be active, but in the reality it was not. Once I marked the catalog as "active", I can see the catalog item and select it in the ATF step