Hi Developers,I have created the custom field called support level on knowledge article form which has options L0, L1 & L2. Now I want only show L0 articles to the user when they search knowledge article on portal. How to achieve this functionality.P...
Is there a way to hide all the variables on the ritm/sc task form similar to g_form.setVariablesReadOnly(true)
I want to restrict catalog tasks for certain catalog item to only if it matches the company variable on the record. I am trying to write a before query BR where I set the item in Filter condition. I see some java script errors after I add this. I am ...
Hello We have a carousel style section on our Now Mobile app (content section) with 3 different streams/items. The screen flicks through the 3 different items very quickly. Is there a way to change the speed and slow down the carousel? ThanksAbbie
I want to hide a category from the service portal ,any guidance how to do that
Hello All,i am working on sending the email notification when the priority of an ticket is changes.i refered to the thread here:https://www.servicenow.com/community/itsm-forum/how-to-create-email-notification-previous-priority-and-present/m-p/2424371...
How to handle negative small talk or utterances from Virtual agent? I have used the default setup topic model and mapped it to a custom small talk topic, trained the model and published it, However, it is triggering the fallback topic instead of the...
I want to join sys_history_line with hr case table with lable = state. I am trying below DB view solution but it is not working. Please suggest.Thanks in advance!
isc_login_event api is only providing the admin details , its not porviding the login events of all users ???
I have a document which needs to be provided to the end-user by the ServiceNow Virtual Agent Bot. I want the Virtual Agent to provide the document. I don't have a link or any cloud form of the document, I have the copy which can't be uploaded anywher...
When incident ticket assignee selects Pending appointment option then date field should appear below the state field.
Hi All, I'm creating an inbound email action using flow to load data from email attachment(.xlsx) and transform data. I'm trying to query Transform history table to get "import set run" details using look up Record action. It returns "Record not foun...
I have 3 different catalog items. I am using a single flow and I want to call each Catalog item dynamically through a single flow.I need to dynamically create catalog tasks based on the catalog item from a single flow.How do I achieve this functional...
Hello All,i have a script include in which i would like to add 3 groups in the condition but not sure how to do it .need some help.The script is: if (!gs.getUser().hasRole('ABS_EXT_FTS')) {result += '^name!=EXT_FTS' ;} return result ...
i want to modify List of notification VA presents when user types "show notification" . but unable to locate from where "show notification" works.