Hi everyone, I been trying to make urgency and Priority to 4 as default if no questions are answered on the portal submission of tickets or if an email is used to open the ticket. I am new to this. thank you everyone in advance
Hi All , we implementing VA for our client and in the Ticket status module we are getting RITMs in Closed Complete state as well, How can we configure in such a way that only work in progress state RITMs are shown in Virtual agent. Thanks in Advance,...
Is it possible to download topics workflows that we create in virtual agent in xml or any other format ?
We have a requirement to fetch the csv files from the SFTP server to Mid server using PowerShell scripts. Basically, we want to establish an inbound integration. The third party team will be placing the files into the SFTP server and we would like t...
Hello,One standard change template is available in our instance, whenever we click on template it creates one new change request but that change request Type & Model sets to "Normal" instead of "Standard"(it should be set to "Standard" and it is OOB....
Hello, I have trouble setting up a flow that will send an email using the Send Email action that will contain the attachment(s) that the user has uploaded in the form submission process. My flow is this: And the look up Attachment action is a bit hi...
I would like to bulk update event records using the Mutiupleupdate(); method.would like to bulk update event records using the Mutiupleupdate(); method.However, after trying the Mutiupleupdate(); method in the background script, I was unable to perfo...
I want to export the records created that day from a table to a local terminal.Note that MidServer is not available.If I want to export 100000 records without raising the export limit from the default setting, what is the best way to accomplish this?...
Hi all, How do you approach Bugs v Defects v Demand? In other words, what applications and modules do you use to log and track through their lifecycle?
I am using a list collector that allows multiple selections in a drop-down, there are two columns CNB1 and CNB2. Those are displayed in the drop-down as a selection but when I select an item in that drop-down the first column CNB1 is selected as the ...
Dear all,At his moment we use groups to select users with specific company fields.For example all users that are working for a company that is considered to be a customer may use certain Catalog items.Now we add these companies to a criteria group a...
i have 3 groupsDirectorJunior and senior groupsif the user is part of director they should have access to see the cases which are assigned to director, junior and senior groups even though the director group members are part of junio /senior groups.i...
Hi I am creating a form where the variables and the headers need to bold and the headers have to be larger . this will only be specific to this catalog item I am creating. Help is appreciated ! Thanks in advance!
Hello,I want to verify through the logs whether the Business rules have been executed. However, I believe that without including sources like gs.info() within the script of the Business rules, logs cannot be captured with the syslog.list.This means l...
Hi everyone! I am creating a form where I need to create a variable which is an instruction {Pick more than 1 option} with 4 options as answers to it and the user should be able to select more than one answer .I tried a checkbox for options but I am ...
