MS Teams SPOKE for ITSM

Roland Carlish
Tera Contributor

‎11-17-2025 10:00 AM

Hi SNOW enthusiasts.  To inform preparations to implement the MS Teams Spoke for ITSM - it would be useful to have a data flow options diagram to show configuration paths, data and decision flows  - ie Now Assist ChatBot & MS Teams Chat working in parallel, interfacing with ITSM for Request & Incident Mgt.  Does anyone have anything like this please?  Any tips appreciated.

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Abbas_5
Tera Sage
Tera Sage

‎11-18-2025 07:54 AM

Hello @Roland Carlish,

Please refer to the link below:
https://www.servicenow.com/docs/bundle/zurich-integrate-applications/page/administer/integrationhub/...

 

If it is helpful, please hit the thumbs-up button and accept the correct solution by referring to this solution in the future. It will be helpful to them.

 

Thanks & Regards,

Abbas Shaik

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