Catalog Dependency Related To Ticket Type

Sam Jae
Tera Contributor

‎12-15-2023 10:39 AM

Hi, 

 

I am creating a catalog item. For the catalog UI policy, if the answer is Yes, once submitted it needs to create an incident, if the answer is No, it needs to create a request. Is this possible and if so, how would I create that? 

 

Please help,  thank you.

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Elijah Aromola
Mega Sage

‎12-15-2023 11:25 AM

You would have to add this functionality in the catalog item workflow/flow. You would not be able to achieve this with a UI Policy as that is for hiding/showing fields/variables.

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AshishKM
Kilo Patron
Kilo Patron

‎12-15-2023 11:41 AM - edited ‎12-15-2023 11:42 AM

Hi @Sam Jae , 

Yes, Its possible through single catalog item and using If condition in workflow for incident path. 

However, you can write this in a modular/scalable way, create a catalog item ( for request ) and a record produce ( for incident ) and bind them via Order Guide. Based of given choice Yes/No, show the next form to user.

 

-Thanks,

AshishKMishra


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