Catalog Dependency Related To Ticket Type

[Sam Jae]

Hi, 

I am creating a catalog item. For the catalog UI policy, if the answer is Yes, once submitted it needs to create an incident, if the answer is No, it needs to create a request. Is this possible and if so, how would I create that? 

Please help,  thank you.

[Elijah Aromola]

You would have to add this functionality in the catalog item workflow/flow. You would not be able to achieve this with a UI Policy as that is for hiding/showing fields/variables.

[AshishKM]

Hi @Sam Jae , 

Yes, Its possible through single catalog item and using If condition in workflow for incident path. 

However, you can write this in a modular/scalable way, create a catalog item ( for request ) and a record produce ( for incident ) and bind them via Order Guide. Based of given choice Yes/No, show the next form to user.

-Thanks,

AshishKMishra