Catalog form

[SakshamB]

If we are searching for a catalog form in search bar we can see the form but if we are following the proper navigation path the catalog form option is not there. Can anyone think of a reason or solution?

[Community Alums]

Hi @SakshamB 

please verify the following points

• Is there a user criteria added to that group.
• Is category true/false?
• verify by clicking on the icon next to category check box and see if the items are listed under category?

HIT LIKE OR HELPFUL if found useful, Thank you,

Nilesh

[SakshamB]

Hi @Community Alums 

There is no user criteria.

The catalog form is in catalog items tab not in categories tab

[Sandeep Rajput]

@SakshamB Could you please check if the taxonomy is correctly configured on the catalog item. For more information please refer to https://docs.servicenow.com/bundle/xanadu-servicenow-platform/page/product/service-catalog-managemen....

Hope this helps.