Virtual agent API - I don't see JSON response output in system logs

[SANDEEP28]

Hi Team,

I am trying to understand How virtual agent API works . I am able to trigger the chat to live agent using virtual agent API using postman. 

1) Initiated request from postman and I  am getting chat request in workspace

Also I can see in flow designer output in logs

But when I typed message in chat as a agent in workspace, I don't see ant flow designer output message in logs. It should be there as per below video from ServiceNow

https://www.youtube.com/watch?v=cyhmMyG4jKk

I want to understand as agent when I type anything in workspace chat, how flow designer flows are getting called ? I need understanding of whole flow because i have requirement to integrate VA with microsoft copilot.

@Muralidharan BS Could you please help me here 

[priya32]

@SANDEEP28  did you find an answer to this ? I am also facing the same issue.

[Arjun2]

"VA Bot to Bot" REST message is responsible for output messages from ServiceNow. Enable outbound http logging and log "All" for this REST message. Messages sent from agent would show up then.

[Arjun2]

"VA Bot to Bot" REST message is responsible for output messages from ServiceNow. Enable outbound http logging and log "All" for this REST message. Messages sent from agent would show up then.