Catalog Item - Order this item area dissapear suddenly

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07-18-2025 01:35 AM
Hi folks,
We have a problem with one of out catalog items. We load it correctly but when we add a line on a multirow variable set the area of Order this item (With Quantity, Submit button and Add to cart) disapear.
We check that no one client script, ui policies hide it on cat item and variable set.
Could you know what happen?
Have you ever found yourself in a similar situation?
Regards.
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07-18-2025 03:35 AM
Since you mentioned the trigger is when you click Add button, I suspect some custom logic is doing this.
Without deep diving in the instance we can't help.
Please try to debug further.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader