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Resolved! VA - File picker attachment error handling

Hi all. I have a topic block for "Create Incident", that as part of the flow allows the caller to add attachments. During testing we have seen that if we upload an empty attachment, a corrupt attachment or a non supported file type, the chat stops an...

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arobertson by Tera Guru
  • 621 Views
  • 3 replies
  • 0 helpfuls

Updating the date via background script shows the wrong date

I am trying to update the date for a custom field to test a notification  var newDate = "12/01/2023 02:00:00";var gr = new GlideRecord('u_incident');gr.addEncodedQuery(' u_status=Pending');gr.setLimit(1);gr.query();if(gr.next()){       var pendingSta...

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SAS21 by Tera Guru
  • 302 Views
  • 2 replies
  • 0 helpfuls

Performance Analytics for role utilization

Hi Team,I am new to PA module can you suggest me some blogs or community materials to study.Also any use cases related to PA please let me know.For me- I need to create trend for role utilization in ServiceNow.Kindly suggest.

Preethi26 by Tera Contributor
  • 271 Views
  • 5 replies
  • 0 helpfuls

Recive work note notifications

The Work notes list is useful to stay notified about changes to records.​​Open the incident you created in the previous task.​Add yourself to the Work notes list.​Click Update. I am unable to find or add my name can someone please help.

jroach0625 by Giga Contributor
  • 163 Views
  • 1 replies
  • 0 helpfuls

Updating System Messages

Hello, I am trying to update one of the system ui messages and to be more specific the com.glide.cs.no_topic_found_message. I noticed that its not translating at all, unlike every other message. Any advice would be greatly appreciated. Thanks!

Wardma by Tera Guru
  • 318 Views
  • 2 replies
  • 0 helpfuls