Hi team, I need email.from address from inbound to transform script? i am also trying to write a business rule on sys_email table for this and get current.user_id. but how can i get that business rule value in transform script. please suggest.
Hi all,what is trigger rule for "P1 incident lasting more than 30 mins"i tried "Priority is 1-critical AND created relative after 30 mins from now".but it's not working. could anyone help?
I am new to service now . Can anyone help me to get best resources for ITSM , ITOM and CMDB. I need sources which covers entire topics from basics to advance.
Hi,In incident form we have field called caller_id. The person who logged in their name should auto populate in the caller_id field. Once he removed the name then in the list it should show the logged in user name first followed by the list of user b...
Hi, we created skill determination rule for interaction based on opened for>country. Skill is getting associated based on this condition. However, when we modify the condition to short description contains (sample text) the skill is not getting assoc...
I am unable to see the data on the Virtual agent Dashboard (Conversational Interface > Conversational Analytics > Virtual Agent Dashboard). There are some tabs like Usage and AI search. 1. Under the tab Usage there are multiple reports like Conversat...
I have one Multi row variable set in my catalog item and the same i wanna get in my approver email notification 1.but while accessing those values with toString() method i am getting "undefined"2. and even for getDisplayvalue() also coming same3. but...
We are seeing inconsistencies with the approval delegation panel. We're on ServiceNow Vancouver and our global time is set to PST. However in the Approval Delegation panel, the default start time displays as Universal Standard (8 hours later than PST...
I have a user who has a report set up to see request item.request.due dates that are overdue, but he'd like to add items to the same report that are due in the next week. I've attached a screenshot of what he's tried but it's not working. Is there a ...
Hi, I have created SLA definitions in dev instance and it is working properly when creating a ticket but when I test in the test instance, I create a ticket and the SLA definitions aren't populating. All conditions are inserted and met on both instan...
I created a record producer (produces an incident). It has a variable set "More people interested", and inside it there is just one variable - question "More people interested?" of type select_box, that has three choices - "Yes", "No", "I don't know"...
Hi everyone, We are on a Utah FSM platform.I have a automated indicator on the weekly closed locations, which is based on an weekly indicator source that includes the closed work order tasks.I want the number of worked at locations (a location that h...
Hello All, We got a request from customer to enable sidebar conversation in Agent Workspace.Please share the steps to enable it in Agent Workspace. @Ankur Bawiskar @SANDEEP28 @Community Alums Thanks,Abdul Sattar
Hi, I have a form that contains a multirow variable set.In this set, i have a variable called 'External Company'.I have a similar field in the same form outside of the multirow variable set.However if the user is not admin, inside the variable set it...
There is a specific request from client to use business rule script to fulfill the above requirement or any other way around? Thanks
