I was referring the solution provided in -- https://www.servicenow.com/community/itsm-forum/change-approval-policy-sequential/td-p/2361782
My requirement is that i have 2 level of approvals. 1. Service level 2. CAB
CAB should be triggered only once the Service level approvals are approved. Both of these are decisions in my change approval policy 'Normal Change'
I applied the solution provided but its not working for me, maybe I'm missing something ?
1. I created an decision input called as 'Sequence' of type 'Integer'
2. I added the sequence as '1' in the flow designer where it was calling 'Apply change approval policy'.
3. Do I need to add the sequence as a condition in the decisions of my change approval policies ? Else how will the system pick up the sequence?
Yes, your 3rd point is correct. You need to go in the Decisions tab and define the decision as of one of the conditions. e.g. Trigger the first approval when the policy input 'Sequence of approval is equal to 1' and so on. Make sure your policy inputs are in active state.
