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change case state to work in progress Api (In genesys)

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‎10-20-2023 05:56 AM

Hi

Has anyone help me to find the correct Api Method
Genesys is integrated in instance


when ever a user call 
The call will routed to servicenow and his case record should move to Work in progress.
The case state should change to work in progress.
for this I want to know which Api is used in genesys cloud

Please guide me
Thanks.

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