change case state to work in progress Api (In genesys)

Research
Tera Guru

Hi

Has anyone help me to find the correct Api Method
Genesys is integrated in instance


when ever a user call 
The call will routed to servicenow and his case record should move to Work in progress.
The case state should change to work in progress.
for this I want to know which Api is used in genesys cloud

Please guide me
Thanks.

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