We are currently using the virtual agent for our esc page. We have out HRSD team working on their own page/taxonomy, but we want to hide the Virtual Agent chat bubble when they click into those HRSD tabs. How can I remove it when it is related to any...
Requirement is not sending a notification in case approver is part of specific group. Please find the code I used in notification advanced condition which is not working it seems. Even if approver part of group mentioned, it is sending the notificati...
We are using Engagement Messenger to support customers who work in different applications and do not have direct access to ServiceNow. We have integrated Record Producers into Engagement Messenger, and these are currently being used by users across m...
Hello, I have created a partner account and impersonated it even though it has one account relationship still it says no record found - But when I start typing romeo which is the account with which it has a relationship then it pops up. Ideally it mu...
I have script which works fine to remove users from a group when an admin places a request but fails when ITIL/end user places a request.In order to mitigate this, I have created a subflow and trying to call it from the workflow.In the subflow, I am ...
I need to change the default view of the link "https://XXXXXXXX.service-now.com/now/apm/record/cmdb_ci_business_app/-1_uid_9/params/views/ea_workspace", specifically remove ea_workspace and add a new view, but I'm having trouble doing it. Change to t...
How do I integrate ServiceNow virtual agent with MS Teams so that users can raise incidents from MS teams without logging into servicenow.I need the steps to integrate please.
I want to create a UI action button in list view of my Csm workspace .On clicking the button , wizard view should come listing the tables . Upon selecting the table a new record form should open under that table in workspace onlyI have attached scre...
Hi all, I am trying to figure out how to set the permissions correctly for our users. We would like anyone with ITIL to be able to create and edit/delete any template that ONLY they created. We do not want them to be able to delete any template th...
I am getting access denied message while impersonating in the lab environment. can someone help me to fix this?
Is there a way to run a script in front end in Virtual agent?For example, I tried using the following code to import a package and render an adaptive card in VA in HTML input type but it does not execute as due to HTML sanitization which removes all ...
Hi all,I am new to ATF and have been automating ITSM flows in our organization’s instance. We have a scenario where we need to create an Incident through the Virtual Agent in the Employee Center portal and perform some validations through the Virtual...
For this i wrote 2 query business rule for Req and RITM table but for RITM is working fine. For Req its restricting for all other catalog item not for one specific item mentioned in the code .Some pls help how to rectify it. Req: (function executeRul...
I am able to see Related records tab in DEV but not in TEST. Any suggestions on how to get it back?
When I am trying to import the chat then there is external users in last it was not there before. Is there any way to fix this
