Hi i am trying to create a report in servicenow where in for incidents which are on hold and additional comments are not updated for the past 2 days.I am trying to filter for "additional comments" in the condition field i am unable to do so can some...
Hi, I have created a widget with an HTML form on it, when the form is submitted it should checkout a Service Catalog item. I have it working with the older `Cart API` but I noticed in the script include for it, it states: This has been deprecated. P...
Hi Everyone, I'm trying to build a CEO dashboard but unable to see an documentation or video for guidelines to build one. Can anyone please provide any useful documentation or blog that is useful for the beginners ?Thanks in advance!
I'm creating a provider notification that is triggered by an event. I'm unsure if it's possible to pass the event parameters to the Next Experience Content of the notification. Is there a way or isn't possible?
Actually we want to change the domain of the outbound email from @Service-Now.com to @XYZ.com . As per company policy we can't use smtp they want us to use Microsoft Graph API. There are lot of doc for receiving the email to our system. But can yo...
ITIL (Information Technology Infrastructure Library) has long been the cornerstone framework for IT Service Management (ITSM), evolving over decades to keep pace with technological and organizational change. With the official announcement and rollout...
on the SIR workspace when opening a record, the sidebar "Analyst assist" proposes article(s) from KB based on the record short description. I would like to see if I can add another KB that could also be presented based on short description. How could...
Hi am trying to generate the reopened cases sn_customerservice_case. i dont see reopen count field but i see only reassignment count and previous state. please help with generating the reopened cases with these available fields.
Hi, We have come across an issue where the MI comms are being split into two emails (100 recipients and then 40 on the other email). It's also defaulting to the list of users (who are in a group) in the To field rather than the BCC field. The system...
I have configured a survey to trigger upon incident resolution, with notifications sent to the caller, application owner, and RCA manager. Although the notification is successfully delivered to all recipients, only the caller is able to access and co...
Hi Community,I am trying to integrate ServiceNow Employee Center with Microsoft Teams using a self-configured app. I followed the official doc here:Product Documentation | ServiceNowI have completed the steps including registering the app in Azure a...
Hello Team! I know how to use Contextual Search, but what if I want to filter the results even more granularly? For example, if I have a category named "Word" in a Knowledge Base containing articles about Microsoft Products, how do I pick up only kno...
What are the rules of parent child incidents relationship in ITIL. Is it possible that the child tickets could be assigned to multiple assignment groups as per the current ITIL standard practice ? And in that case how to pull monthly incident report ...
Anybody have any idea how to make the last 2 tables in my database views as unique records? So I have sn-hr_core_case table, question_answer and sc_multi_row_question_answer inside the database view. The last 2 tables reference sn_hr_core_case but I ...
In ritm level Varibles not showing
