We have Virtual agent set up in our SN instance and I want it to communicate with an Azure bot that another team has set up and trained. So one of my users can navigate to the VA in our SN instance ask a questions and the answer is provided from the...
Hello team,I had an requirement - I have a service catalg by name centre closure , when the user selectes the centre number and submits the request then a ritm is generated, once the ritm is closed then change requested will be created where we have...
A ticket is created.The user receives a notification email.The user replies to that email.The reply is captured in the ticket's activity log.However, the assigned to person does not receive a notification about that reply. and not updating in additio...
I would like to implement a restriction where the end date cannot be selected beyond one month from the start date
I am bit confused between Service Portal Agent Chat configuration or a (legacy) Virtual Agent Service Portal widget, and which one i use. Please help me.
hello, is it possible to update work note whenever a field value is changes without using business rules ? thank you
Hi, has anyone seen this issue before?The comments field is missing, and I am receiving the following messages only on one incident:Error: java.lang.NullPointerException: Cannot invoke "String.startsWith(String)" because "this.fNewDisplayValue" is nu...
I have Virtual Agent configured in my client instance, and chat summarization is working as expected after handover to a live agent. This was my reference articlehttps://www.servicenow.com/community/itsm-articles/install-and-configure-chat-summariza...
Whenever I create a new request for service catalog automatically it's updating the work notes . Is there a way to deactivate this. I have already tried to deactivate rule under system policy but it's not working.
Hi, I have a requirement to add some additional information below the submit button on the catalog form on the service portal (see the image) : is it possible to add any information there? If so, could someone suggest a solution how to implement thi...
how do i add a breakdown source which is present in Project table and its need to be add to demand indicator ?
We recently installed the 'sn_dpm' plugin in a customer instance. It caused the access restriction to service & service offering field in incident, problem, change forms for users having 'itil' role. On investigation we found that the plugin install...
There is a field in alm_consumable table named 'request line' which is a reference field from RITM table.Now the demand is if someone choose the RITM in request line field that the Ritm field value Location and Assigned too should be auto populated ...
Hi team, I am unable to pull ADD button on Service OPeration Workspace for related record. It showed up once or twice but when I refreshed the form it diaaspeared again.Action Assignment is enabled for "Add child incidents to incident". please let me...
Hi All,I'm new to On-Call scheduled implementation. I'm using OOB default escalation workflow. My trigger rule is on P1 P2 tickets. But when i create a incident my workflow will start in between if i change the Priority to(P3/P4) i still see escalati...
