ITSM
How can i become more confident and expertise in Form design,Form layout in Incident Management
Forum Posts
Resolved! UI Policy shows fields from previous selection — same field controlled by multiple UI Policies
Hi everyone,I’m working on a form that has a choice field with 4 different options. Each option should display a different set of fields. To achieve this, I created 4 separate UI Policies, one for each option.However, I’m running into a problem:Some ...
Translate client sciprt's messages on UI page
Below is code we are using in a UI page client script for validations, how we can achieve translation for this error messages? if (additionalComment == "" && (todayDate > formatReturnDateValue) && choiceValue == "noneValue") { error.textCo...
+ option on Virtual Agent Banner
I am working on a conversation through VA. Once the conversation ends the + option start new conversation is not working.To start a new conversation, I need to refresh the page.How to enable the + option to start new conversation instead of reloading...
Resolved! Contextual Search Configuration for searching knowledge article.
I got a requirement like In contextual search(feature) record producer configuration to recommend knowledge base articles while filling out the hr service intake forms they need the trigger field as Request type but it is a dropdown and search variab...
Assigned to read only
Hello, Is it possible to allow modifying the (assigned_to) field on the requested item form ( sc_req_item) before approving the ticket ( state is request approval ) ? the field is read only until the ticket is approved?thank you
How to configure the default filter in cases related list in csm workspace on case form
Hi All, We have a requirement to configure default filter on cases related list on case form IN CSM Workspace when we click on Add button. It should similar cases based on current short description. Please find the attached screenshot. Kindly assist ...
Resolved! Servicenow for Teams - Notifications - set custom portal for record card redirect
I have set up some notifications for ServiceNow for Teams with a content type of 'Record Card'.The content and fields come through fine but there is a button that always redirects to '/sp', how do we redirect this link to a custom portal?
The usage of the 'conversation label' in the build of a catalog item.
Quite often, the areas that need a catalog item built for them need language inserted into the build and also quite often, there is a LOT of, what they consider, absolutely necessary information. This can make the section large and include a few link...
Resolved! Make a variable field mandatory when the catalog task STATE changes to 'Closed Complete'
What will i use to achieve this, is it Catalog client script or Catalog UI Policy?
Resolved! How to create a report to display the data with respect to the year and the months.
Hi Team, I have the requirement where customer wants to have the report that displays the data on yearly basis and also when we the year is selected, it should allow users to select months too to be able to view the data dedicated to that particular ...
Unable to add group member to group
while adding the group member, system is throwing Job to add or remove role(s) from user(s) of group has been queued?why?
Migrate to LLM issue
We are having issue while migrating the NLU topics to LLM , getting stuck at below screen. For example :Copilot Chat ErrorTrouble Connecting to NetworkReport an IncidentThank you for your support. It will be really helpful!
How to send attachments in the notification in flow desginer
How to send attachments in the notification in flow desginerAdd Products
