When searching in Employee Center, the catalog and knowledge links displayed in "Answer generated by Now Assist" are not displayed in Portal view.I want to know the solution.[Search result view]knowledge＝kb_viewCatalog＝formQA・What is the Search Profi...
Hi Team, I am facing an issue with displaying a catalog variable (Date field) in an email notification on the sc_req_item (RITM) table.${variables.completeion_date}its not wroking,Any guidance is appreciated. Thank you.
Recently, we had an update that caused my IT team to lose access to their report dashboards. This update also caused an error message when they were trying to select an end user when creating an incident. I included the second part as context to the ...
Hi! In ITSM, is there a maximum amount of templates an operator can create?Thanks!
Doing training on ITSM IT Service Management (ITSM) Implementation Simulator, in that Configure Mandatory fields on an incident form, in that how to validate that fields inherited from the task table are mandatory on the incident form only.
Hi Community,I'm checking on skipped records and wanted to capture which needs to be reverted back to base system in an update set. When I noticed the record, those are in "Mobile App Builder API". I'm unable to choose the application in picker, I we...
I have this requirement. But Not able to Fullfill the acceptance criteria. On the ESC Portal the VA chat is stucked and it's continuously loading.Description : As a Virtual Agent user, I want the bot to use AI Search to find answers when it doesn't u...
Short description : ITSM VA - New Topic Creation (VA Designer) – Password ResetDescription : Background (The "Why") Password reset requests are the #1 driver of Service Desk volume. While ServiceNow has a native Password Reset module, many organizati...
Hi Community, I am working on CSM implementation project , so need to prepare a requirement template for Case Management in order to gather the details from customer. can someone suggest a way.#CSM #casemanagement @requirementgathering #template
Hello everyone, I am currently developing a catalog item containing these 5 SCTASKs. The requestor specified what will each SCTASK will contain which are fields that differ from the other per SCTASK. Every SCTASK contains different fields.They also r...
Is there any way using g_form or any other client side object to tell when a MRVS row is opened either by using the pencil or clicking add? I notice the header at the top is different.
Hi all,I have a requirement where I need to showcase bi-directional integration between two ServiceNow instances (let’s call them PDI A and PDI B) for the Incident table.Whenever an incident is created, updated or deleted in one instance, it should a...
Why do we use both request and Request_item in ServiceNow for requesting an item? It's very hard to maintain and track. Instead, can we do with one ??
I have created 38 tasks today with add to cart - REQ which were created successfully and assigned correctlyThe problem is that the system created another 3 requests on my name under the new REQ .why this happend?