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Forum Posts

Emails are not triggerred to manager in RITM

Hi Team, Emails are not triggered to manager in RITM, but Action is showing as Completed in the flow. It was not triggered  because manager email is not there or manager is not there. Can we retrigger only this emails, without affecting any other.

Fields in task becoming mandatory in mobile device

Hi everyone,I'm encountering an issue where two fields that are configured as non-required are being displayed as required when the form is accessed through a mobile device:Assignment GroupController ApproverOn the standard/desktop experience, these ...

JoshuaBagun by • Tera Contributor
  • 691 Views
  • 1 replies
  • 0 helpfuls

integration with Servicenow and teams issue

Hi all. I have integrated the teams with Servicenow and whenever I'm getting the approval for change request , I can get the pop up from the teams ui page. we can approve the request from here itself. the issue is like now , we can't get the approval...

dharmarajb1 by • Tera Contributor
  • 759 Views
  • 2 replies
  • 0 helpfuls

Multiple virtual agents on one portal based on user

Hi everyone, has someone been able to configure virtual agent for a portal in a way that let's only a part of the users use Now Assist and the other part use "normal" virtual agent? I read that OOTB only one assistant can be added to a portal, so I d...

Al_Andrea by • Tera Expert
  • 572 Views
  • 1 replies
  • 0 helpfuls

Resolved! REST API Integrations

Hi All,I'm trying to integrate the ServiceNow with the postman while pushing the code and the data was not getting from the postman, the issue was the user was not authenticated and I thought from the MFA and SSO authentication, it was Secure but i d...

dharmarajb1 by • Tera Contributor
  • 1455 Views
  • 4 replies
  • 2 helpfuls

SLA Configuration for incident

Hey TechiesThank you for your time, would appreciate itCan you support on the below ask, clearly pleaseCase 1I have configured SLAs for one of the assignment groups, and they are working as expected. When an incident is resolved, the SLA stops correc...

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ajaynalabol by • Tera Contributor
  • 954 Views
  • 3 replies
  • 0 helpfuls

Flow designer

I need help to create RITM approval in flow designer based on user's profile location. If user if located on certain location approval will be created on different assignment groups.

Zuri by • Tera Expert
  • 1278 Views
  • 4 replies
  • 0 helpfuls

URL Navigations for knowledge in nowassist VA

We have created new now assistant VA & given knowledge base as information source. functionality wise it working fineHowever, when we are getting result we can see  sources as article links. when we click on it redirect to article page in portal. by ...

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Vinay49 by • Tera Expert
  • 680 Views
  • 1 replies
  • 0 helpfuls