SAP User Lock/Unlock Virtual Agent Integration
Hi Team, We need to Lock/Unlock user in SAP system through the input entered by users in Virtual Agent.Are there any OOB spokes for this integration . Thanks
Forum Posts
Resolved! Need quick help with answers for below questions
.1,, What is the integration method for sending the data to third party tool?2. What is the use of report ACL?3. Scenario 1 - How to populate the login user's last 3 incidents on incident form, for this requirement which method is best practice to us...
Dashboard/Report - Extract the Value of a RITM
Hello Team,I've a RITM with a question about the quantity of Routers.I want to create a dashboard or a report where I can sum/have the value of the question for each RITM. I found something in the tables sc_item_option_mtom_list.do and sc_item_option...
ITIL user can't see few records.
Hi All, In the catalog item we have a reference field which refers to a custom table. The custom table has many records. Some are created manually, some are created through import set and transform map and some directly through the catalog item reque...
task is that when we select a group in the Assignment Group field, only that grpmember see in assig
In this Rohit Sharma table, the task is that when we select a group in the Assignment Group field, then in the Assigned To field, it should display only the members of that particular group, not all users. Please write me the script. Please help on w...
I want to create PA reports on Incident Priority-wise Resolution SLA and display the results in %
"I want to create PA reports on Incident Priority-wise , Resolution SLA and display the results as percentages in a bar chart. Currently, the issue is that the data is not showing correctly."I want the Data is below the screenshot.Please give me cor...
ServiceNow Jira Bi-directional Integration Release management
I currently have the ServiceNow Jira integration set up for creating and synchronizing Jira issues. The next phase is to pull the Release from Jira into ServiceNow's change management module. At this time, I don't see a way to look up releases in ...
Resolved! How to create an HR Case using ATF in HR Agent Workspace?
Hi everyone,I'm trying to automate a test case using Automated Test Framework (ATF) in HR Agent Workspace. The scenario involves impersonating an HR Agent, navigating to HR Agent Workspace, and creating an HR Case with specific values (service, categ...
Help needed for creating a report in dashboard
I wanted to create a report in ServiceNow which should show total number of incidents whose state is new, acknowledged, in progress and on hold except resolved, closed and cancelled on every weekend for this year(2025) irrespective of when the incide...
Resolved! Configure assignment rules Simulator Task
1. Create a template so that Incidents created from Service Catalog or a Portal using the record producer "Report Performance Problem" should be assigned to the "Service Desk" group.2. Using Assignment Lookup Rules, make sure that Incidents created ...
Inbound Email Actions
How to add attachments on interaction record using inbound actions .
UI Policy on "Also Request For"
Hello Community, My team has a requirement to use a Request For variable type and to enable the Also Request For option for a catalog item. The catch is that if the Also Request For option is selected, and that variable is populated, we need to remo...
How to hide "Live Chat" link in Service Portal header for specific user locations
We have a requirement to hide the Live Chat option in the Service Portal header for users in restricted locations (e.g., Hungary/Budapest). Cloned Stock Header widget → created Stock Header – Custom.Updated HTML (line 27) to include !data.isHungaryU...
Make assignment group only visible for some on incidents
I need to make it so a few assignment groups are only visible to managers on the incident table. I saw some other posts that showed some advanced reference qualifiers, which will be great. The kicker is that I also need some simple reference qualifie...
on-call
We have always had issues with our on-call schedules and shifts, but it seems more prominenent since we upgraded to Yokohama.1. The main issue is that when a shift manager tries to change a current shift or rotation, the changes are not saved. We us...
