Change date format of business time left of SLA Task.

HaseemM85874654
Tera Contributor

Hi everyone, I would like to ask if the time format of 'Business Time Left' (currently displayed as Days/Hours/Minutes/Seconds) can be changed to Hours/Days/Minutes/Seconds. If this is possible, please provide an authentic method to achieve it.

Thanks.

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@HaseemM85874654 

Not possible.

Logically if you see the sequence is highest to lowest, so Days will and should come 1st and then Hours/Minutes/Seconds

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

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2 REPLIES 2

HasanM
Tera Contributor
No, we can't change it directly, but you can use this method in the script before formatting the date:
gDate.getByFormat('');
This will format the date as needed.

Ankur Bawiskar
Tera Patron
Tera Patron

@HaseemM85874654 

Not possible.

Logically if you see the sequence is highest to lowest, so Days will and should come 1st and then Hours/Minutes/Seconds

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader