Change the priority level of the RITM & SCTASK based variable selection in a catalog item.

[noah_masoud]

I am trying to set the priority based off the users choice in a catalog item (this is a request so I am not using a record producer). Is this possible to do through the catalog builder?

I understand how urgency/impact affect the priority as I have done this for an incident related request. Could you please assist me with doing this through catalog builder for a requested item.

I would like to use the type specifications if possible -- for the requestors to choose from as show in the attached image. I assume that a business rule or a flow would be one of my options. Thanks in advance 

[salma98]

Hi @noah_masoud 

1. You can create a new variable on your catalog item -  "Priority"

2. Create 4 choices for this variable - 1,2,3,4

3. Create a new flow in flow designer. PFA the screenshot for your reference.

4.Set the priority field value in RITM using the below script. (Please do modifications accordingly)

if(fd_data._1__get_catalog_variables.color == 1)
    return "Priority 1"
else if(fd_data._1__get_catalog_variables.color == 2)
    return "Priority 2"

Please mark this comment as Helpful if it helped you.

Cheers,

Salma