Resolved! Role Question
I am experiencing an issue where user are able to see different versions of published articles what can I change so that they only see the current version only?
Forum Posts
Get catalog variable action in flow designer
Hi!! I have a requirement to create a record in particular table and I am planning to use flow designer for the design. When I am trying to get the variables using Get catalog variables action, there is no available variable in list showing. What ma...
Transform map: How to change date/time format on field map?
Hi,In our system, SNOW sends computer last scan date to ServiceNow everyday through Transform map. We see on SNOW the last scan date is in the format 5/3/2024 3:55:50 PM but in ServiceNow Staging table the last scan date is in format 2024-05-03 03:55...
Knowledge Base Not Honoring Can Contribute Functionality
We have added User Criteria Records to the Can Contribute of certain Knowledge Bases, but users who are not in those User Criteria Records are still able to select the Knowledge Base when creating articles. These users are not Knowledge Base adminis...
Virtual Agent Topic top 5 items
Hi guys!!I have a requirement to create a flow for the Virtual Agent that can display the top 5 requested items below the active topics configured for the Virtual Agent. Is this possible?Do you have any guidance or options to help me? Are there examp...
Archive Rule not able to apply on location table
Hi,can anyone help with my query.I am trying to apply archive rule on location table because I want to stop displaying "active=false" locations in reports.But I am not able to select cmn_location table or any incident table in Table name selection fi...
Resolved! What does the 'âžš' signify in the Titles of some modules?
I've looked everywhere and can't find any information about this. On some of the module names in our instance, there is a small, right-upward diagonally facing arrow character that is part of the module title. I have attached an image of an example f...
After washington upgrade custome UI action not working
After washington upgrade custome UI action is not working, I checked for other instance which is not upgraded for that its working properly, checked condition and script everything is same on both the instances, also tried deactive and activate but n...
Medical Device field does not show category
Hello SN community, We have a Medical Device field populated with medical devices. When adding a new device the category does not show in a new Case. Can anyone please assist me on why "Pulse Oximeter" does not show under category? Any help would be...
Field validation
Hi Team, I have one table name "Risk" there is a field " Planned_end_date" and on related list there are 3 risk response task tables which are having same name field "Planned_end_date".When user select "planned_end_date" any of the 3 risk response ta...
From where the script variables are called and used in virtual agent topics variables ?
Can anyone help regarding the virtual agent.I have a custom greeting topic in virtual agent and one variable is used i.e. greeting_message.From where this one variable is called and used.
Service Portal Default View Modification
Hello All Requirement is to change the Service Portal default view As we have default view of service portal Left side navigator catalog categories and as we select categories we can get corresponding catalog item tiles on right side Customer want ...
Need to add query in the existing reference qualifier
Hi There!! I have a task where I have to configure one field, it is taking values from Vendor Table and it is querying based on Given assignment group. Now I need to add one condition that only active vendors should be shown in the list(i.e. The reco...
Scheduled job to update the state of change record based on Incident Caused By Change field
Hello! We have a requirement where once a change request is closed, if we receive any incident caused by this change ( within 30 days of the change closure) and same is updated on the "Incident Caused By Change" related list of that change then the "...
Hide Topics in portals virtual agent
Hello all i have requirement in virtual agent i have to show topic in my custom portal , portal name is test , and hide from sp portal , my virtual agent topic is hello world , properties there is for scripting i write this script (function execut...
