Hi, We have restricted licenses for specific users in ServiceNow and we would like to give a single user ID for two individuals(only for two individuals not for all users). However, this poses a challenge due to the implementation of MFA (Multiple Fa...
Hi All, I am working on the SOW, I need to redirect the user to a specific Incident in the "Details" tab, when trying to place the following parameters in the URL: "/params/selected-tab-index/1" I get the following characters in the URL: "%2Fparams%2...
Hi all, In the Asset Workspace, we want to change the name of the tab of the record. Actualy we have the ContractID and we want to remplace this label with the name of the contrats : I couldn't find where to configure this information. Can anyone hel...
Hi, i havre an issue in my virtual agent, the VA can't even start the conversation, did some one know why ?
when incident is closure survey is not triggering even though probabliti is set as 100% which plugin we need to activate and what are steps we need to follow please help me with this query!
Hello, In the Service Operation Workspace of interaction form, in the right side contextual panel under agent Assist, when agent click on Attach action, knowledge article getting added to Work Notes. So the attached articles should be added to the re...
Hi Team,As we have implemented when adding any CI in related list the refresh impacted services will triggered Automatically.we add the affected CI in the change related list then associated impacted services will be autopopluate in the impacted ser...
I am looking for assistance on how to create a business rule that will populate the "Actual Start (work_start)" time with the current time when the "Assigned to (assigned_to)" field is populated for both a RITM and an INC. I would ideally like the w...
Hello Team, I'm working on Virtual Agent (VA) configuration setup under this working on Incident creation topic from VA.We should choose the service(cmdb_ci_service) while submitting the incident from VA. In my organization we're showing the service...
Hi All, I have a requirement when the below option is selected i need to present the error message on the catalog item that should present the user from submitting it.Below is the script that i wrote:- function onChange(control, oldValue, newValue, i...
i tried to do a before br on the incident form . i have a field called u_impacted_asset so when i entered the caller infomation it should automatically populate the impacted asset box . it is not working now // Get the caller's username from the inc...
The "Add Task" button is not visible on the Data Driven/Flexible Visual Task Board (VTB). I see it on the Freeform Visual Task Board (VTB). Am I missing a role ?
Hi, I am facing an issue with the serial number in the computer table that is generated from SNOW Software. These records are integrated with the SNOW tool. This is an incoming connection from SNOW to ServiceNow. The BIOS serial number in SNOW Softwa...
Hi All in one my script i used below and results are as expected. var incGr = new GlideRecord('incident');var cn=0; incGr.addEncodedQuery('active=true^reassignment_count>2'); Now i did this and it is returning all incidents instead of throwing ...
A task should be created while submitting termination ticket for Asset team with the details of hardware which are assigned to user in user profile with the details and the list of the hardware assigned to that user.How can we write script for this o...
