Chat Survey after end user clicking end conversation

[Cal]

Is it possible to have 1 or more surveys depending on whether an end user uses the virtual agent and/or live agent chat be displayed when an end user clicks the end conversation button?

Many thanks.

[Cal]

Hi Logan,

No, there are no trigger conditions, as we set them up in the survey topic within our chat experience. 

Do you think it is possible to set up trigger conditions so that our surveys run when the conversation closes, therefore it wouldn't intervene with the current setup?

Many thanks,

Caley

[Logan Poynter]

Hello,

You're looking at two different ways of providing a survey to a user (and partly my fault for not realizing you're using survey topic blocks). Trigger conditions provide an Assessment that is sent to the user, whereas survey blocks are inline in the message. 

I have not tried before to know for sure, but you may have success with calling multiple survey topic blocks if the conversation was only VA or VA and Live Agent both based on if the "Live Agent Support" conversation task exists under the interaction logs. You can use vaVars.global_vCurrentTopicId to get the conversation sys_id to do this query. 

You would have to duplicate the Closing Conversation topic block to do this before the vaSystem.endConversation(); call is made in the script action and then replace this topic in your Custom greetings and setup settings of VA Chat Experience. 

Please mark my answer as correct/helpful if it has helped you.

Thanks,
Logan
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LinkedIn 

[Cal]

Hey Logan,

Ah I see, sorry I should have specified that this was in topic blocks as well!

I get what you mean, I will try to make it work

Many thanks,

Caley

[295victor]

Hello Logan,

i have configured the survey trigger as per oob in customs and greetings setup, i am trying to make some changes so that the trigger is only restricted or should not show for a specific topic any idea how we can achieve this ?