Child incident's resolved date should be same as the parent incident's resolved date

[phr]

Hi All,

I have a requirement that the child incident's resolved date should be same as the Parent incident's resolved date. How to achieve this?

Thank you.

[Deepak Shaerma]

Hi @phr 

Create a New Business Rule.
Table : Incident
When to run : After Update
Filter : State Changes to Resolved(6)
Advance: tick 

Script: 

 if (current.state == '6' /Resolved/) {
        var resolvedDate = current.resolved_at;
        
        var childInc = new GlideRecord('incident');
        // Query for child incidents, adjust "parent" to your reference field
        childInc.addQuery('parent', current.sys_id);
        childInc.query();
        
        while (childInc.next()) {
            // Set the child incident’s resolved date to match the parent
            childInc.resolved_at = resolvedDate;
            childInc.update();
        }
    }

Please Mark this Helpful and Accepted Solution. If this Helps you to understand. This will help both the community and me..
- Keep Learning ‌‌
Thanks & Regards 
Deepak Sharma 

[phr]

Thank you, this worked

[Deepak Shaerma]

Hi @phr 

Please mark it as Accepted Solution, this will help others for the same requirement.

Thanks & Regards 

Deepak Sharma