Dear Community members, Major incident Workbench has "Post Incident Report" Tab.As per OOO Major Incident Plugin this tab has 3 predefined attributes - Overview, Findings and Resolution (sreenshot1). However we would like to have more additional sect...
I have a deletegate form which gets open when we click on New button shown in Snap 1 , I want this dialogue box to come under the breadcrumb Home > Delegate. Please advice how to make this change: .
Hello All, Is there a way to add catalog variables to the My Request - RITMXXXXXX menu in portal ?Like in blue in picture below:I know all the variables are shown in "Additionnal Details" tab, but I would like to show a selection of variables direct...
Hello,I created a catalog item in order to let users submit their request from the portal, and I created a cancel button that will display after submitting the form and when the request is still not approved, in order to let users cancel their reques...
I have created one inbound action to create a case.As per my understanding this will trigger when the user send the email and case will get create.But for me this is working for below scenarios.1. When user send the emails that time it works2. When u...
We currently have an Out-of-the-Box (OOB) configuration that allows us to create Opsgenie alerts from ServiceNow incidents. However, we need to extend this functionality to allow Opsgenie alerts to be created from ServiceNow Cases as well.Please give...
Service Operations Workspace - Gray box displayed next to the Incidents assigned to you. In Xanadu it's showing Undefined. Any idea on this fix.
Hello! We have a need to upload pictures to our assets. Each asset will have a unique image. How can i bulk upload each image for each asset? just as an attachment
Hi Team, this might be a bit of a unique issue but maybe someone has an idea. Requirement: I need to access a webservice that is not public.The webservice runs in an azure environment and is accessible within the network via http. What we did so far:...
Im trying to create a condition within a flow that will check the "requested for" field on the request for the users location and if it matches a list of locations then create an approval.
Hello experts, need to seek your kind advice for this issue we are facing as I humbly cannot locate the same problem/article in Community. The issue:Delegate Users cannot view task in "Assignments" / "My work" / "Approval" tasks. Kindly note that the...
i want to populate SCTASK number and work notes and i have variable type list collector what user select that variable data push into notification body. please anyone of them help me for this requirement.
Hi All ,I am running the SG-Tanium hardware & software data source . I am getting the below error. Please assist . I cleared all the records from the staging tables and re-ran the Tanium Job (SG-Tanium Hardware and Software). The error message is as...
Hi, I need to add a calendar field variable in a catalog item which should auto-populate for 6+ days value from current time excluding Sat and Saturday. How to achieve this? Jim
I have a record producer with 2 user reference fields, catalog builder created it but then when the customer requested some changes, it would not open in the catalog builder. It does open as a record producer. Does anyone know how to get it to open i...
