Virtual Agent forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Problem number not displayed

Hi,When I create a new incident , A problem record is also being created onafter business rule which is working fine.Under info message , Problem number is not being displayed .PS code below  (function executeRule(current,         _previous) {    var...

Community Alums by Community Alums  
  • 639 Views
  • 4 replies
  • 4 helpfuls

Resolved! Trigger event issue

Hi All, We have a job which triggers an event and sends notification to users who have not logged in from past 2 months.I want to trigger  an event only if there are users present, else an email should not be triggered.How we can achieve this.Below i...

Kaustubh k by Tera Expert
  • 403 Views
  • 1 replies
  • 0 helpfuls

ATF : Unable to click a form link in ATF

Hi all, I am trying to click a form link using ATF but I am unable to do so. I tried to click on the link using "Click Component(Custom ui) but it is not reading the link. How do we do it ? PFA the picture of the form . I want click the link named "P...

tiasha123_0-1736756229850.png
tiasha123 by Tera Contributor
  • 398 Views
  • 2 replies
  • 0 helpfuls

Resolved! Virtual Agent Icon on Employee Portal

My coding skills are not very good, and I sincerely apologize for any shortcomings.I am currently learning and have some ideas I would like to ask the community about:On my Employee Portal interface (OOTB), the virtual agent icon is displayed by defa...

LexinZ by Tera Contributor
  • 735 Views
  • 3 replies
  • 1 helpfuls

Catalog items accessible to external users

I want 2 catalog items available to users without logging in ie external users. I have SSO enabled for the instance. IS there a way to set up for any non ServiceNow users to access these. We are not on Portal yet and using service management .

samadam by Kilo Sage
  • 381 Views
  • 2 replies
  • 0 helpfuls