I have an UI action called copy change which copies all the tasks and some of the fields from original change but to move further in state from new to access we need peer review button to click on to generate peer review task and move further for app...
Hello all, My requirement is to convert the RITM into PDF and trigger it to the approver to get Esigned by them.I am able to convert the PDF.Can sameone help me with the cost effective options and configuration steps which I can use to get ESignatur...
Hi,I have a requirement to make planned end date and planned start date on change management form should be editable for change_manager role in all the states, i have tried scripts and UI actions but it is still not working.Can anyone help me achieve...
Hi, My task is when the user open incident need to update the Description and short description and then automatically update same description & short description in the problem record. I'm executing code but not working. when to run : Description :...
I have a requirement to have attachment visible only for requestor and 2 groups for particular record producer.RP will create case with particular subcategory, requirement is when subcategory=9, then any attachment should be visible only to requestor...
Does anybody have a genuine Diagram or pictorial representation of how ServiceNow Azure Cloud Discovery works ,or how is the discovery done between both ? I want to have a check like how the SPN ,mid servers etc play their role in the process and pop...
Hello All,I want to hide a 'Close Task' button which is available on the task form in Service Operation Workspace.Please let me know the how we can do this? Thanks.
Hi All, When a user submits a Normal Change Request and the access approval is completed, the request is expected to move to the "Authorize" state. However, due to a workflow change, we are encountering a state transition error at this step.Could you...
Have you collaborated with anyone to implement scheduled refreshes for dashboard reports?I’m currently working with a live agent chat dashboard and aiming to display real-time data.Since we don’t have the appropriate licensing to configure PA dashboa...
Hello ServiceNow Community,I have recently passed the ServiceNow Certified System Administrator (CSA) exam and am now preparing to take the Certified Application Developer (CAD) certification. I wanted to kindly ask if anyone could share useful resou...
Hi All, Chat getting closed abandoned even if agents are available and even end user waits for some duration to get response from the agent. Below points are what i understood from the docs, but even if user is waiting for some time, chat getting clo...
while creating or opening existing reports on any table ,I am getting error. Anybody came across this issue?for example, incident change task, sc_req_item tables
I have a two stage Order Guide Sequence configured. The first stage involves a request for a security review and the second stage has a request item that has a reference field to select a completed security review request item. I have two steps in th...
when a line manager not approved with in 3 days then the notification goes to linemanager.manager . If linemanager.manager also not approved with in five days( this period line manager should be also able to approve ) , then the request will be cance...
I have a UI button on a form which I want to hide in the backend but not in the portal. How to do this?