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No of Resolved Incident

Hi Team, i need to create a report based on the below criteria. No. Of resolved incident that were reopened/repeated. please share me the report screenshot. Regards,Garvit

Garvit1 by Tera Contributor
  • 355 Views
  • 8 replies
  • 0 helpfuls

Resolved! inbound action to reopen ticket

Hi, We have a scoped application and need to create an inbound action which reopens the ticket.when the ticket state is closed complete and the user responds on the last e-mail that was recieved for this ticket. im reusing the Update incident BP inbo...

using ref qualifier on Catalog Items

I am mimicking the same function on the incident form where I have a software field, and it gets the value of the CI field and calls a script include that returns the software related to the CI , im doing the same on the portal but seems like the fun...

ServNowDev_0-1734362646998.png
ServNowDev by Tera Guru
  • 289 Views
  • 2 replies
  • 0 helpfuls

Parse Email subject via flow designer

Is there a way i can use flow designer to parse the email subject? I have a inbound email triggering a flow based on sender and subject. This flow should submit a catalog item with different values from the subject into different variables. the body ...