Consider a scenario, where a user is interacting with the virtual agent and decides to leave the conversation by typing in either "Exit" OR "Quit" OR "Stop" OR "Close". Is there a way to exit from the current topic block when these messages are typed...
Just like we have close codes, do we also have failed change reason codes in ServiceNow?
What are all the changes that are not allowed to be included in the update set record?
Hi all,We recently moved from Salesforce to ServiceNow CSM (Yokohama) and I'm rebuilding our KPI dashboard. An important KPI for us is SLA attainment in % over time (I attached a screen view of what that looked like in Salesforce).However, in Service...
We have to integrate Okta with ServiceNow. What feature we can use to auto populate users and Groups from Okta to ServiceNow. Or does user gets auto populate in ServiceNow without any human intervention?
Hi All, Please help to understand why I am unable to get description on incident from inbound email.Not sure what is happening but if I select Description - Trigger - inbound email -email record - Body textit's creates incident but with empty descrip...
Hello AllI'm trying to send notifications after a creation of a problem. I want to change style of State and Priority according to values but i don't have clue for realizing it.I need help.Thanks.
Hi Community, I want the RITM should get close only once all the catalog tasks are closed. I have written the business rule for this after update with the condition as state is closed complete. But it's not working as per requirement. Can anyone ple...
I'm excited to share that I recently passed the ServiceNow CIS-ITSM exam! Earning this certification validates my knowledge of implementing and configuring ServiceNow's IT service management (ITSM) platform.The road to certification wasn't easy. The ...
Hi Everyone, Im working on Integrating Servicenow into Webex Bot. I have added the OOB servicenow bot from webex applications and I have done the admin setup and connection was made. Able to get the notifications. But, Im getting direct notification...
Hello Developers,I'd like to customize the Success Dashboard by adding a new metric titled ‘Self-Solved using AI’, positioned below the existing ‘Self-Solved using Virtual Agent’ section.At this point, I'm not sure where these metrics are being sourc...
I am looking to determine if there are Super User roles for Incident Management. I need to elevate just a few of my team in this role to be able to reroute tickets regardless of state (example - pending end user input today blocks ability to reroute...
Hey All, New to scripting, and I'm sure i've made some obvious faux paus, but I can't get this script to work in the dev environment for the life of me and am hoping for some additional input. The goal is that it stores the user from a recent comment...
I have a scenerioThere are three assignment groups: Group A, Group B, and Group C.Users in these groups all have the itil role.RITMs (sc_req_item records) will be assigned to one of these three groups.The requirement is that users should only see RIT...
