Choosing whether to open a link in native view or Service Operations Workspace

[Steve Gibb]

I have seen some posts on how to configure links to open in the SOW. But it seems like you have to choose one or the other. 

For the fulfillers newest to ServiceNow, they need notification links to open in SOW, whereas those that have used ServiceNow for a long time prefer the native view. 

Is there any way to choose which view a link should open in?

[AndersBGS]

Hi @Steve Gibb ,

 have you considered, that just because “those that have used ServiceNow for a long time” are utilizing the old/legacy view, that they should move to workspace, as all development will be done here.

[Steve Gibb]

Yeah, it's a good point and worth considering. Presumably, it means changing every notification link...