Citrix ITSM Service Adapter

haroldwinne
Kilo Explorer

3 hours ago

I am in the process of building out a Dev lab for working on the Citrix ITSM Service Adapter. In the dev environment, when I login to ServiceNow Store, I am not able to reach the necessary plugin for this. 

Please let me know how I get access to it. 

 

Harold W. 

Citrix

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Tanushree Maiti
Mega Patron

8m ago

Hi @haroldwinne 

 

Here is the Plugin link from Servicenow Store: 

Citrix IT Service Management Connector 

 

Key features
  • Allow ServiceNow end users & admin to log off from a selected session, perform VDA power management, reset user profile
  • Allow ServiceNow end users to request specified desktops and applications
  • Allow the integration with ServiceNow Virtual Agent for reset sessions or request desktop/applications.
  • Allow ServiceNow administrators to add MCS-created machines to a machine catalog, or reclaim VDI resources.
  • Allow ServiceNow administrators to monitor alerts and notifications (from Citrix Virtual Apps and Desktops，Citrix Cloud, and ADM respectively) and create incidents for specified assignees to follow up
  • Allow ServiceNow administrators to customize workflows by using Citrix-developed custom activities
  • Allow ServiceNow administrators to run PowerShell in Citrix DaaS environment by using Citrix-developed custom activities
  • Allow ServiceNow administrators to access Citrix ITSM tables, such as License info,VDA info, Machine Catalog, Delivery Group, Published Desktops/Applications

For more information or a user guide, please refer to the Citrix ITSM product document

https://docs.citrix.com/en-us/citrix-itsm-adapter-service.html

 

 

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Regards
Tanushree Maiti
ServiceNow Technical Architect
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