Configuration item field value got erased after some days of change is closed

[Vamsi Krishna]

Hi All,

We are having a strange issue like where while raising the change request CI information is giving to change request but after some days of change is closed that CI's information is not there and completely change request CI field is getting blank and not even history is not having any info that CI's is given. Can any one help on this Please

[Vamsi Krishna]

Hi @Vishal Jaswal ,

Thank you for your guidance we will check with ServiceNow support team via HI Case.