We have recently introduced Virtual Agent to our ServiceNow Portal. However we are seeing a decline in Live Chat as uses needs to navigate through VA to get to a Live Agent. How can we create a URL to Live Chat so users can directly go to Live Agent ...
Hello, I have the following requirement:I have a catalog item, on the catalog item if the following box is NOT true: Once the form is submitted, on TASK I have a Quantity field, so if the above box is NOT true, I would like the Quantity field on the ...
When a Major Incident is Resolved, the "Actions Taken" field is shown and is used to add any comments/information into the ticket in Resolved state. This field however is not captured in the Activity Log of the Incident. Could you please suggest what...
Hi All, I am facing issue for the Standard change template and its not showing up while I am trying to create change from portal along with the category I considered the template with. Steps - 1) Create a Standard Change Template with Service Catalo...
How to trigger a email to supervisor when no agent are available for chat for more than 10 mins.
Created a new account for learning , while clicking on start building I an getting Page not found error . Is anyone facing the same issue ?
I'm unable to create NLU models and keep encountering errors. Could you please assist me with this issue ?
Hi everyone,This is my first time using Flow Designer as Ive been using legacy workflow for almost a decade.I have a process Im trying to incorporate in ServiceNow that can be categorized as 10 steps. Each step having one or multiple actions/task. Th...
Hi community I was trying to create a report which would show the time for groups to approve the Change Records. I have found a really good solution in community but need to tweak it a bit. Currently it calculates all the time from start to end (incl...
Hello!I have a requirement to create a button on Requested Item form, next to the field Configuration Item that will show all CIs related to user in "Requested for" field. I reused functionality already working on Incident, but I am struggling with m...
Hi All,I have below requirement to develop. Can anyone help me on this as am starting development couldn't get much on this. If the "Preferred model" variable is modified to a non-Empty value for a Hardware or Software request, the RITM's "Short de...
In the Washington DC upgrade a business rule was added for MID servers about the Login name. I want to suppress the emails so that we do not get the notifications. Does anyone know how to do this? Besides updating the Business rule script, is ther...
I have a requirement to send an approval from sc_request table based on the catalog item variable. Already a workflow is running on the sc_request table to create a task. Now I need to add an approval before creating the task.I have Financial Approva...
Hello Everyone!!I have the requirement of adding new categories and sub-categories on the incident table, after adding those new categories and sub categories, i want to map the configuration items for the particular categories in the incident form a...
Hi ,I want to show all servers even if they are retired "sys_class_name=server" in the reference qualifier in change request which is having OOB condition asjavascript:new TaskUtilsSNC().getConfigurationItemFilter(current)I tried : javascript&...
