Virtual Agent forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Email Inbound Action.

Hi team,We are planning to create an automation solution in ServiceNow for processing some specific incoming emails with Excel attachments:The specific requirements are as follows:Extract data from Excel (sheet 2, 1st row as header) attached to email...

Resolved! Log URL to Short URL(Tiny)

I am trying to create Log URL to Short URL(Tiny)  but in the processor new option is not showing. Some of the persons suggested this  If you do not see the new button, modify the create ACL by activating the Admin override optionAny one explain me st...

swathi361 by Tera Contributor
  • 2189 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to check changes to in GlideList for all the values in BR

HI Team, Suppose we have a field 'role' of type glide_list. How can we check the changes values in this.We cannot use Changes To in when to run condition as it will assume that glide_list has just 1 value and this will not work as a glide_list can ha...

Community Alums by Community Alums  
  • 652 Views
  • 3 replies
  • 0 helpfuls

Resolved! PA Threshold Notification - Create an INC

I have a PA dashboard that tracks number of security incidents created per day. I set Threshold where if over 3000 security incidents are created, send a notification. We want to generate an INC after the threshold is breached and assign it to our te...

Ivan39 by Tera Contributor
  • 717 Views
  • 3 replies
  • 0 helpfuls