Resolved! Configure sla for incidents alone
Configure sla for incidents alone
Forum Posts
Resolved! How to send cancel notification whe assigned to changes
If the CTASK ‘Assigned to’ value changes from Person A to Person B; Person A receives an cancel notification and Person B receives a new notification. Thank You
Wait for CHG to be in Scheduled State and then update RITM variable
I have a workflow for a catalog item that we would like to hold until a CHG has reached the Scheduled State. The form asks for the CHG number in a reference field (currently no conditions). I have a checkbox on the Catalog Item (which will be hidde...
Synchronize delivery time date/due time date with SLA duration/breach time date
Hello, community!I am required to define the delivery time/due date of elements in my catalog according to the duration of the resolution SLA assigned to each element. I understand how the duration is calculated for elements; in my case, I am definin...
NLU model not working for VA Topics in Production
Hi Community, We are facing a strange issue with NLU, NLU model have been trained and VA Topics published in Prod, test has also been performed using "Try model" and "Test" UI action on the VA Topic with 100% reliability. When I try to test the Topic...
ServiceNow Info message populating MULTIPLE times
Hi ,1. I created Display business rule please find below snap for script 2. Even if i make it business rule In-active still popup message showing 2 times!3. Created Ui policy please find below4. Conditions in both business rule and ui policy5. Even...
How to remove MFA for Selected Users in ServiceNow
Hi, We have restricted licenses for specific users in ServiceNow and we would like to give a single user ID for two individuals(only for two individuals not for all users). However, this poses a challenge due to the implementation of MFA (Multiple Fa...
Resolved! UI Action - SOW; remove the %2F in URL.
Hi All, I am working on the SOW, I need to redirect the user to a specific Incident in the "Details" tab, when trying to place the following parameters in the URL: "/params/selected-tab-index/1" I get the following characters in the URL: "%2Fparams%2...
Now Experience - Workspace : Record tab name
Hi all, In the Asset Workspace, we want to change the name of the tab of the record. Actualy we have the ContractID and we want to remplace this label with the name of the contrats : I couldn't find where to configure this information. Can anyone hel...
Virtual agent
Hi, i havre an issue in my virtual agent, the VA can't even start the conversation, did some one know why ?
need to trigger survey notification when incident state is closure
when incident is closure survey is not triggering even though probabliti is set as 100% which plugin we need to activate and what are steps we need to follow please help me with this query!
how to add article to the related list of interaction which is attached in SOW using Attach action
Hello, In the Service Operation Workspace of interaction form, in the right side contextual panel under agent Assist, when agent click on Attach action, knowledge article getting added to Work Notes. So the attached articles should be added to the re...
Impacted services duplicate in change module
Hi Team,As we have implemented when adding any CI in related list the refresh impacted services will triggered Automatically.we add the affected CI in the change related list then associated impacted services will be autopopluate in the impacted ser...
Business Rule to set Actual Start Time when the Assigned to is set
I am looking for assistance on how to create a business rule that will populate the "Actual Start (work_start)" time with the current time when the "Assigned to (assigned_to)" field is populated for both a RITM and an INC. I would ideally like the w...
How to filter the business services in virtual agent dynamic choice?
Hello Team, I'm working on Virtual Agent (VA) configuration setup under this working on Incident creation topic from VA.We should choose the service(cmdb_ci_service) while submitting the incident from VA. In my organization we're showing the service...
