'Configuration item' reference filed allowing empty name CI's in the list

[ashok17]

Hi All,

'Configuration item' reference filed allowing empty name CI's also in the cmdb_ci_list ,  and tried using this reference qualifier but not works javascript: "nameISNOTEMPTY"; . please suggest any possible scenarios for this issue.

Thanks.

[Robbie]

Hi @ashok17,

Can you expand on your question a little please.

Are you referring to the CI list page or are you referring to a field which references the cmdb_ci table and you want to ensure ci's without a name are not displayed or selectable?

To answer your question directly via the CI list page and filter out CI's which are empty, you can update the filter as shown below (using !=NULL)

To provide a little context, OOB (Out Of Box), when creating a CI via the ServiceNow CI form itself, no fields are mandatory including the name field which is why you will see data inconsistencies.

Typically however, CI's would not be created directly within ServiceNow. They are usually set up from a data source and integration - examples include Microsoft SCCM or Jamf (to name a simple high level few)

Data mapping and mandatory fields would be set here or at the server and data policy level so as to ensure, regardless of the source of CI data, consistency is met.

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.


Thanks, Robbie

[ashok17]

Thanks for response

yes, my requirement this only "Are you referring to the CI list page or are you referring to a field which references the cmdb_ci table and you want to ensure ci's without a name are not displayed or selectable?" 

I have tried using reference qualifier 'Name is not empty' but not works.

Please suggest for this

[Robbie]

Hi @ashok17,

Sorry, I'm still a little lost, can you clarify with these options below:

A: Cis List view

B: Field which references the cmdb_ci table and you want to ensure ci's without a name are not displayed or selectable?" 

Assume option B based on you also responding to @debendudas post.

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.


Thanks, Robbie

[ashok17]

Yes, B is the correct requirement 

B: Field which references the cmdb_ci table and you want to ensure ci's without a name are not displayed or selectable?"