I have to send an approval to the user based on the value selected in the order guide. But I have to send an approval for the request. Once the user submits the catalog with the field as ABC as an value which is referenced to custom table.After submi...
what is the syntax to add active=true to this reference qualifier javascript: 'company =' + current.variables.business_app_company
in workspaces , when i update the resolution notes it doesnt show any line breaks like it does in classic view. It only happens with resolution notes , doesnt do it with regular notes
Hi, I have been trying to call VA using URL and following this documentation for this.Virtual Agent URL parameters (servicenow.com) I want to send more parameters than just one example https://<instancename.service-now.com/$sn-va-web-client-app._emb...
Please I have the following requirements that I need help with. 1. I need some scripts for Regex Validation that only allows ALL CAPS combination of letters and or numbers in string fields. And if users do not meet the requirements and use lowercase ...
In record producer Variable I have one variable drop down variable name is "This the issue "a resolvedb in progress Suppose user select aI want to set state of incident resolved And update the resolution codeSuppose user select b I want to set state ...
I am trying to implement CSM in my PDI I have activated the necessary plugin and in the process of configuring the foundation data, do I need to configure all the steps in order to build my CSM portal?
Are there closure code definitions and best practices for case management?
Hello Team,I have below query to get the count of Total Tickets count Group by the Fulfiller. My question is, is it possible to get the Assignment Group Name they belong to in the result? If so how can I add that?Please advise. Thanks. var rec = new ...
Hi,HR related tables are not available in response template configuration. As an admin I can see all the tables but agents cannot see sn_hr_core tables.Quesiton:1.Who should be to given response template creation[sn_templated_snip.template_snippet_wr...
How do you disable or turn of the alert that generates this warning?:"MID Server SERVERNAME-DISCOVERY has logged in with MID username xx_xxxx_xx while that username is already in use". We know why this alert is generating, but we do not want to see ...
How do I calculate and track SLAs accurately for incident tickets?
How to hide "Options" on the catalog form when we select 2 fields with type "check boxes" with order one by one.
Hello All, I have requirement In virtual assistance like when user logged in VA on portal if the user selects the Catalog as the topic then in the flow we have to give a script Action to check the user is having role "ITIL" then it should show the t...
Hi,I have to provide users access to articles that have been retired. However, access to the retired articles is restricted to knowledge admins only.I don't feel considering giving the user the knowledge admin role. Since, it will provide them to mod...