Configure button is not visible

[JPSS]

in the interaction module related list when we right click the below button is not visible

[Sid_Takali]

Hi @JPSS 

Navigate to System UI > UI Macros

Search for "context_form_header" in the 'Name'  column and open the record.

See if there are any conditions or restrictions on the record. 

https://www.servicenow.com/community/sysadmin-forum/context-menu-configure-option-missing/m-p/263416... 

[SN_Learn]

Hi @JPSS ,

The configure button is defined in UI Macro named 'context_form_header' 

Link to the record in your instance:

https://<your_instance>.service-now.com/sys_ui_macro.do?sys_id=2ff1c56ca9fe3dba014340c4697b5088&sysp...

You can check whether the record is active or not and also verify the conditions defined in it.

Mark this as Helpful / Accept the Solution if this helps