Interaction Record "Hold Duration" is empty

Hi,  I wanted to know the purpose of "Hold Duration" field for interaction records. I was unable to find any business rule or script that might populate the value into the field.Thanks! 

Interaction categories

Hi We are going to start using Interactions and I'm looking for inspiration. What are your categories and closure codes for Interactions please? Thanks,Kirsten

Catalog item process standardization

Hello, This post is more of a 'brainstorming' discussion. Need some ideas regarding how can we 'standardize' the catalog item process driven by flows. A kind of 'one size fits most/all' approach for items driven by flow.A generic flow that can fit th...

Closing demand with epics and transferring this to a project

Is it possible to close a demand with epics (created in Jira) and transfer them to a project without having to take action on the epics (for now, it turns out that we can only close the demand if the epics are closed).

Can we multiple problem models in xanadu or Yokohama?

rest step in atf i am getting this error "Response Body: {"error":{"message":"User Not Authenticated

rest step in atf i am getting this error "Response Body: {"error":{"message":"User Not Authenticated","detail":"Required to provide Auth information"},"status":"failure"}"

Want to add survey question

Hey servicenow community hope you all are doing well iam working on a task where i want to add survey questions after chat with agent closes so user should see suvery questions one by one which i already done in another topic but i can't do this i ha...

What benefits/technical capabilities do the approver users gain over the snc_internal requesters?

What kind of technical capabilities do the approver users gain over the simple snc_internal requester users whoa also can be requested to approve? Current setup allows requesters to use Approval widgets via ESC Portal/SP Portal, and approve/reject th...

Voucher CSA

some time ago the Voucher free was made available to the community to complete the course within a certain period.I did her process in my corporate account, but I couldn't take the test because my name had the last name spelled wrong.at the time I ev...

Time zone field to be added for Standard change request

For normal change request we have a time zone field in a same way we have to add the timezone field for the Standard change request when the state is in Build and Schedule. How we can do this? Can anyone explain. Thanks in advance. 

Change

How can I switch back the execution of change request from flow to workflow?

Regarding Webassessor account

Do I need to create a new Webassessor account with my personal email to link it to ServiceNow?"

major incident state is set to rejected the system automatically generates a problem record

When the major incident state is set to "Rejected," the system automatically generates a problem record with a message like "Problem PRB0040058 is created for this Incident." How can I trace the workflow responsible for this? Essentially, I want to p...