Resolved! How to take care of email properties and sysevent tables while cloning?
How to Handle Email Properties and sysevent Tables During a ServiceNow Clone?
Forum Posts
Chat Survey after end user clicking end conversation
Is it possible to have 1 or more surveys depending on whether an end user uses the virtual agent and/or live agent chat be displayed when an end user clicks the end conversation button? Many thanks.
Implementing Mobile Pop-Ups in Now Mobile and Mobile Agent Apps
Let’s Dive into Creating Mobile Pop-ups in ServiceNow Mobile Pop-ups Overview: In ServiceNow's Now Mobile App, mobile pop-ups provide a great way to display important messages or prompts to users. These pop-ups enhance user experience by providing r...
voucher issue
Hi i have completed my CSA training but not receive the voucher yet and could'nt claim the voucher pls help me on this! THANKS AND REGRADS!Sravani siripurapu
Changing of case status to inprogress from Onhold
Whenever an associated incident is getting resolved, parent case status if "on hold" should change to "in progress."What will be the best approach for this through a business rule or workflow.
Updating Form Layout with additional fields on Change Model
I would like to understand if we can add new fields in Change model specific change request.For example , if it is retroactive change and I want to add field like "Related Incident" showing list of P1/P2 tickets but such change in form layout should ...
Resolved! Help with Setting Up Field Dependencies in Catalog Item (Laptop/Desktop Request)
Hi everyone,I'm working on a catalog item in ServiceNow titled "Laptop/Desktop Request". It includes several fields like radio buttons, text boxes, and lookup fields. I'm stuck on how to properly configure field dependencies.Here’s what I need help w...
Resolved! What happnes to the previewd not commited update sets in prod after clone?
I have around 30 update sets, which are previewed and not commited in production. I don't need the updates from these, what should i do them in production before cloning? I read somewhere that these will get cloned too and will stay previewd in test ...
Resolved! Creating a change request from problem Simulator Task ITSM
Hey everyone, i am having a problem in these task in the ITSM simulator:I have copied the code i found in a similar question Yet it is giving me this error and is validating. I have used the same code in the 'Create normal change' UI Action record. A...
Walkup Queue Limit
Is there a way to limit the number of the queue in Walkup? We do not currently use appointments, only login via check-ins. At busy periods we'd like to restrict the number of check-ins to around 30.
What are the roles that come with ITSM standard?
Hello ServiceNow Community, I'm trying to figure out what roles come with ITSM standard (not pro or enterprise). Anyone have a simple way to figure this out? Thanks
fix: Change Task Status modifcation
Make the change task status pending until the change is approved and then move to open once all approvals are completed.Additionally, when a change is closed incomplete, make the change tasks cancelled. when Ctask is created, set state = pendingwhen...
create incident and request from the same catalog form
Hi Team,We have a requirement to streamline the process of ticket creation. The business would like to avoid maintaining multiple forms and instead use a single catalog item/form. Based on the selected "Type of Issue", the system should automatically...
Resolved! In ITSM Implementer simulator, i accidentally deleted the category field, help!!
In ITSM Implementer simulator, i accidentally deleted the category field in an attempt to disable the 'Inquiry/Help' choice in the choice list.How do i get it back and do the lab without releasing my instance?
Wifi keyword is not searching KB article related to "Wifi" in Virtual agent
I have a KB article with the short description "Instructions for Resolving WiFi Connectivity Issues." But when I type WiFi in the chatbot, it says, "I’m sorry, but I didn’t understand your request." Can anybody help me understand where to add the ke...
