Resolved! Unable to move change task from one change to another via change task related list
Unable to move change task from one change to another via change task related list. Can someone help. Thanks
Forum Posts
How to calculate Total in MRVS when users enter values in any order?
Hi everyone,I'm working on a Multi-Row Variable Set (MRVS) in a catalog item and need help with calculating a Total field based on the values entered in multiple fee fields. Use CaseI have the following fields in my MRVS:transportation_feeaccomodatio...
Project workspace is slow - SPM
Hello, My project workspace is very slow and even my colleagues feel the same.I have checked the internet it's good.can anyone help me. TIA
Based on condition both text and number needs to be accepted by the variable
HI Community, I have a requirement, we have a variable which is single line text and Validation Regex is number so only numbers can be entered now based on some condition it needs to accept both text and number and for some condition that variable ne...
Connection with SAP via scripted REST API
Hi, I have a requirement to create RITM when details are received from SAP and send the details back to SAP once the request is created and when the roles are provided in SAP, request should be updated with details. Need to implement the integration ...
How to disable user input in Microsoft Teams integration for Virtual Agent?
We currently disabled user input for certain questions in Virtual Agent bot but is there a way to have the user input disabled in the Teams integration?
Dynamic URL for adding User email in Quick Link
Hello,I had got a requirement to add logged-in user's email to the URL.I had created an external quick link and added URL to that, Placed it in the Quick Link SP widget.Nav> external links (created new record named as password reset and In URL added ...
Resolved! How to add variable on catalog task using run script workflow
I am using the below scriptvar scGr = new GlideRecord('sc_task'); scGr.initialize(); scGr.request_item = current.sys_id; scGr.short_description = 'Task for Email All data collection.'...
Resolved! How to change the link of the virtual agent's card to a different portal page
Hi All, Thanks in advance.I am currently work on the Virtual Agent flows. In my flows I am using Bot Response Cards in order to show the tickets[incident, Case or HR Case] information. If the number on the card is clicked then its Currently getting n...
How to add mrvs variable in catalog task
I have a Multi Row variable set which has some variables in it. The mrvs has a variable instructions. I want to display this instructions variable in every catalog task created in the ritm. Also I am using workflow.How to do thisNote - We cannot make...
Template for custom change type
Hi, I want to create custom templates like standard template concept. Regards,Yoga Lakshmi A
virtual agent and teams integration security
Hi,we are trying to integrate ServiceNow virtual agent with Microsoft. wanted to understand the architecture of integration and how the security component works?what level of security/what layer of security rules works?how the authentication works? i...
Is it possible to adjust the 'Business Elapsed Time' to calcualte as 14 hours = 1 Business Day?
Hello ! Our business hours are 5a-7p M-F excluding holidays. So business days are 14 hours long based on the schedule applied to the SLA. When you pull the business elapsed time into the report its calculating 24 business hours as 1 business day in...
Work Notes & Activity Filter Won't Work on a Specific Catalog Item RITM View
I am experiencing an issue where on the RITM view, the work notes field is not available even though it is configured correctly in the form layout. Additionally, the activity filter will not open up. However, it works correctly for other catalog item...
Resolved! Unable to provide write access of state field by creating new ACL
Hi,I have created new ACL for 'sc_task' table 'state' field with the new role - 'internal'I have provided 'internal' role to 'X' user, but this 'X' user is unable to edit the 'state' field.I have checked there is no ACL's for 'state' field. but user ...
