I have implemented advance work assignment for auto routing and assignment of tickets and now I wanted to track agent availability, away and offline timings. Is it possible to track the timings? If yes, then please suggest how to do this?
In the Vulnerable Items table (sn_vul_vulnerable_item), the column “VIT AGE” (u_age_duration) is currently showing as empty. We found out that the reason why open VITs with VIT Age empty is because VIT Age is calculated between the current time minus...
Hello All, I have a requirement to automatically flag the work notes that are added by end users on Incidents. This capability would help us easily distinguish comments added directly by users from those generated by system processes or third-party i...
I have a xls file with columns and data loaded in to an import set table: I then transform using TMap with mapped fields. Purchasing Document is a unique field so coalesce is true. After Transform I check the ast_contract and a new record is crea...
My half data is in Global scope and half data in HRSD scope this data I need to push in Production instance? So data will be stored in one update set or 2 different update set?How can we deal with this situation? What will be the best way.
I want to write in work_notes field after RITM is closed complete. How to do ?I have created a new acl with a new role and provided that role to the particular user. But still not working. Can anyone please help?
What is memory leak in servicenow and how you handle it?
Hi AllI need someone help in my requirement. My requirement is, If a sc_task state is either "Open, Pending or Work in progress" and at the same time if the "requested for" active status changes to "false" then I need to update the sc_task state to "...
How to push table records in Update set? if there is any scripting code Please share with me it will be really Helpful.
What steps you will take for data security in integration?
Hi community, I’m customizing an Order Guide and need help controlling the product toggles on the Choose Options page.Scenario:On the Describe Needs page, I added a checkbox field: "Accept Terms".If the user does not check this box, then on the Choo...
Hello Community, I want to make sure, that some Announcements are only displayed to certain people.It seems like, that the User criteria that I have assigned to the can view tab doesn't affect the view rules at all.It doesn't matter if the criteria o...
we want to send an email from our automation and want a way like Inbound email feature in SNOW that could be used to resolve incident by capturing the Yes from the email sender
Hi All, Can someone explain the use cases of the following three OOB BRs: Task Active State Management (order 50)mark closed (order 800)task closer (order 900)
I m trying to create change for same incident. able to create multiple change for one incident but for new change its not getting associate Incident under Incident fixed by change . Is it possible to associate incident automatically?
