Configure button is not visible

JPSS
Tera Contributor

‎07-20-2024 12:33 AM

in the interaction module related list when we right click the below button is not visible

 

JPSS_0-1721460805716.png

 

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Sid_Takali
Kilo Patron
Kilo Patron

‎07-20-2024 02:20 AM

Hi @JPSS 

Navigate to System UI > UI Macros

Search for "context_form_header" in the 'Name'  column and open the record.

See if there are any conditions or restrictions on the record. 

https://www.servicenow.com/community/sysadmin-forum/context-menu-configure-option-missing/m-p/263416... 

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SN_Learn
Kilo Patron
Kilo Patron

‎07-20-2024 02:42 AM

Hi @JPSS ,

 

The configure button is defined in UI Macro named 'context_form_header' 

 

Link to the record in your instance:

https://<your_instance>.service-now.com/sys_ui_macro.do?sys_id=2ff1c56ca9fe3dba014340c4697b5088&sysp...

 

You can check whether the record is active or not and also verify the conditions defined in it.

 

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