Contexual action in VA
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06-13-2024 08:12 AM
Hi,
VA will perform actions like end chat / connect with live agent based on user commands inbetween any topic conversations. The commands/ specified keywords were described in Contextual Actions [sys_cs_contextual_action] table. My question here is how those commands were linked to topics ? how the topic switching happens?
Thanks
Ragavi
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12-10-2024 03:32 AM
Did you find an answer to this?