Contexual action in VA

Ragavi
Tera Contributor

Hi,

VA  will perform actions like end chat / connect with live agent based on user commands inbetween any topic conversations. The commands/ specified keywords were described in  Contextual Actions [sys_cs_contextual_action] table. My question here is how those commands were linked to topics ?  how the topic switching happens?

 

 

Thanks 

Ragavi

1 REPLY 1

KaluhathA
Tera Contributor

Did you find an answer to this?