Conversational analytics dashboard - create role for funnels

[Nathan63]

Hi,

I'm trying to create a role that functions like a user role for the Conversational Analytics dashboard.

Essentially they should be able to use funnels and create filters that can be saved.

chat_analytics_viewer doesn't allow for creation of funnels / filters

chat_analytics_admin does, but we don't want to provide this role as it also provides access to read all chat transcripts, including HR chats.

Does anyone know what tables / acls can be adjusted to provide this access?

[Abbas_5]

Hello @Nathan63,

Please refer to the below link:
https://www.servicenow.com/docs/bundle/yokohama-conversational-interfaces/page/administer/virtual-ag...

OR 
https://www.youtube.com/watch?v=QoUfxOhyT8A

If this is helpful, please hit the thumbs up button and accept the correct solution by referring to this solution in future it will be helpful to them.

Thanks & Regards,

Abbas Shaik