NOTE: This is a strange one! I was running some list filters off the Requested Items (sc_req_item) table and noted that some rows were returning blank values in the Requested For field. However, when I open up the Requested Item ticket itself, the R...
Greetings! We have created various Virtual Agent Experiences in Conversational Interfaces, and we would like to have those specific experiences appear for specific users, based on User Criteria (ideal) or Department name (second choice, but will work...
I want to check whether current user is manager or not if he is manager then I want to auto pop all user under that manager in reporteer field and that field will be visible if that user is manager if no that field is not visible on catalog iteam
Currently have a scheduled job that runs weekly to remind my team to test the LDAP connections. We manually test the connection of each LDAP server we have. Is there a way to automate the process for it to run the LDAP connections and send the result...
Hi All, Hope you are doing well!! I have the below requirement. I have a variable "Access type", variable type is Select box(Include none is true) and choices are 1) Single, 2) Group.Point 1: If you select the choice as "Single" a new variable "Sing...
I want to report on how long an incident spends wihtin a certain status. For example and Incident is created -> work in progress -> on hold -> work in progress -> closed complete.How do I report the time it spends in the state "ready", "work in progr...
Hello everyone, I have a Virtual Agent topic that creates a large amount of output and emails it to the user. The problem with this is when the email is too large, the email server rejects it. What are alternate ways of getting this output to the use...
How to auto resolve ticket using AI i.e, we need to give resolution steps and close the ticket automatically using AI..?
Hi Team,I am using REST API to submit the service request. In catalog item form we have variable called name and it is reference type. When I am sending the information in REST API for reference field i am using sys_id. Instead of sys_id is it possi...
I am trying to edit a Survey email invitation can you help in identifying how to do this please?
Hi all, We are just starting to build out services and service offerings. Under Configuration Items we have many classes, servers, application services, devices, etc. If a user selects an application service we would like to only show service offer...
Hi what is the date retention of VA conversation? Next is how can I disable the deletion of VA Conversation? Thank you
I have a customer who wants to know how to use inactivity monitors for this use case: For incidents if a user doesn't respond in x amount of days they want to be able to send an automatic message. If on day 4 they respond the timer should reset. I...
Hi guys,I need an UI action to add incidents in related lists through existing Problem ticket.
Hi everyone, I need to append all the variables from order guide to incident description. I tried using prducer.variable_name but ts not working for all types of variables. I have many variables sets included in order guide rules base.
