Converting Chatbot to Virtual Agent
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‎02-14-2024 08:40 AM
Is it possible to convert an existing implementation of Chatbot to Virtual Agent or is it better to just do a fresh implementation of Virtual Agent?
Thanks,
AJ
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‎02-14-2024 09:07 AM
What is the existing chatbot? I
I don't think there is any way to convert it directly into VA, VA has its own configurations and NLU/NLP models and its own way you can set up flows or topics and engage with live agent handover.
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‎02-14-2024 05:29 PM
The existing chatbot is the ServiceNow Chatbot.
- AJ

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‎02-14-2024 05:37 PM
Hi @TStark - I'm sorry if I'm not understanding the question, but Virtual Agent is ServiceNow's chatbot, so I'm not sure what you are wanting to convert?
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‎02-15-2024 11:38 AM
Please excuse me. I meant Agent Chat and not Chat Bot. 🙃 So the question is: Is it possible to convert an existing implementation of Agent Chat to Virtual Agent or is it better to just do a fresh implementation of Virtual Agent?
Maybe I should repost the correct question, lol.
Thanks,
AJ