The technical feasibility of removing the Next UI view.The potential dependencies/risks and impacts on existing functionality.Is it possible all useful features present on Next UI can we make sure all are present/absorbed on SOW?Can we completely Nex...
Hello ServiceNow CommunityI am trying to write business rule to create new Task sla when Assigned to changes.As per the below script new Task sla is being created,but the new sla Defnition is showing blank.I tried hardcoding newSLA.sla value to 'Sys_...
Hi everyone, since the Xanadu upgrade we do not have the chance to switch between My Work and My Groups Work on the SOW Landing Page since the button was removed. Now we see only our own Work. Does anyone knows if it's a bug or is it planned to be av...
Is it possible to perform bulk approvals at the second level once the first level approval completed for all bulk requests?
Hi, When exporting the data to Excel, the duration field is currently displaying in seconds. However, I would like it to show in hours and minutes only. Could you please advise how to achieve this?Thank you in advance for your support.
We have workflow set up to send out reminders to a manager to complete the on/off board process. However the workflow is not closing when it should and reopening and resending the email. I have attached the workflow and have an event that triggers a...
Hej. We recently started to use AI Search for VA, which looks really good. Now we need to follow-up on the user search metrics (VA Analytics -> User Search Metrics -> AI Search). It looks to be presented the same way that Contextual Search is, which...
I am trying to calculate a duration field "legal_review_duration" using 2 date/time fields "legal_hold_start" and "legal_hold_end". I created a business rule with the following script. ------------------------------------------- ---------------------...
Hi all, We’re working on a Performance Analytics solution where we need to filter data (like active incidents) based on parent assignment groups, but still include all child groups under that hierarchy. We’ve attempted to implement this using a custo...
Need Guidance or referral documents for to integrate ServiceNow CMDB with Azure service bus
I have written script in default response of automated response in Smart assessment question. The default response script is appearing thrice in UAT but in DEV it is visible only one time. What could be the possible reason for that? Ideally only one ...
Hi all, Am having 3 yrs of experience in support. i want to switch in ServiceNow . i have admin knowledge Can you please guide me how to start ? how to prepare for interviews as 3 yrs of hands on experience . and how to get opportunity in Snow.Tha...
My ServiceNow administrator fundamentals are 99 per cent. I don't know where to check. I have now gone through every video. And it's still 99 per cent.
Instead of closing chat request after 1 minutes when agent didn't accept the chat, could it try another agent and assign max time wait message and close once there is no agent available in VA in Servicenow.
Hi I added a new time zone which is BRT but it is not working as expected, I tried creating an incident to test then looking at the time it is created its different from BRT, can anyone kindly assist?
