Resolved! Want to remove request number and want to put RITM number in the request page
Want to remove request number and want to put RITM number in the request page
Forum Posts
Microsoft Teams Actionable Approval Notifications
When end users are sent an approval notification through MS Teams, the link to view request details takes them to the Service Portal, where there is minimal information. I would like to change the destination link on the notification to the back end ...
Employee Center Colors
After upgrading to Yokohama a couple of weeks ago, I noticed that within a catalog item, the text under the submit button has a dark/black background. I went into the Brand editor but didn't see anything specific for these items. Is there anywhere el...
UI Builder - Redirect to a custom workspace page from a Form Action
Hello I have a simple need where I have to set a button on a form on a custom Workspace in a Scoped App. On click, it should redirect to another custom page. The button does appear on the form but I can't seem to make it do anything. Here is what I t...
Hide 'Add All' option when relating incident to problem
Hello, community I'm attempting to follow this post to remove the 'Add All' option from the 'Add Incident' modal that appears when clicking 'Add' on the Incident related list for Problem records. https://www.servicenow.com/community/itsm-forum/is-it-...
Errors when migrating Core UI Dashboards to Platform Analytics Dashboards
I'm doing a partial migration for dashboards and I ran into issues with a couple dashboards not being migrated over to Platform Analytics. I got this following error: I checked my logs and below is what I found. Does anyone know what this following ...
Incident Reporting on Groups of Assignment Groups
We have a requirement to create a dashboard containing visualisations covering tickets assigned to multiple (75+) assignment groups. This group of assignment groups is expected to change over time, and so to reduce the overhead in the future, we were...
visibility of worknotes and Comments for HR
Hi All,"Comments should be visible externally to the submitter. Work Notes should be visible internally only to fulfillers" - this is possible in native UI perspectives for agents. is it possible for opened for/ subject person in esc portal ?I know o...
Resolved! How to Show catalog task due date in submitted request in service portal
Hi Team, We have a requirement wherein we have different catalog task gets created.We need to show the Due Date of each task in the service portal in Submitted Request Page.Can you tell how to achieve this?Is there any documentation?
Enable Voice support on Virtual agent
Hi All, We have enabled the Virtual Agent on the portal. Now, we also need to enable voice support for the Virtual Agent using AI.Can someone please guide me on how to enable voice functionality for the Virtual Agent?
How can I hide the email client template to the user based on the role
I have created the 3 email client template for the negotiation table so their is client requirement if the user has role1 then only he will able to see template1 if he have role2 then user can able to see template2 this way all three template will be...
copy the history/activities (state changes, assignment group, etc) from one record to another
I there a way we could copy the history/activities (state changes, assignment group, etc) from one record to another? As of now work notes and comments are the only updates that is working.
Number is not visible on standard ticket Page on portal.
The issue is on service portal.The user able to see problem's ticket number but not incident's & change's ticket number.The user is having snc_external, sn_incident_read, sn_incident_write, sn_problem_read, sn_problem_write, sn_change_read, sn_change...
How to Handle Servicenow AD Group Sync when groups are inactivated or removed from AD
I am trying to setup a ServiceNow AD sync using LDAP configuration and import set table ldap_group_import. How to handle the scenarios when groups are removed from AD? How do i remove those groups from ServiecNow?
Error: The following fields contain errors on HTML variables
We have existing record producers with mandatory HTML variables.If a user fills out all mandatory variables, they can submit the form with no issues.If they forgot to fill out a mandatory HTML variable, they'll get the validation error saying some fi...
