I created a PA report which gets data from past 12 months and I used a state breakdown so that it shows count for each state. I want to trend it by due date. But the report shows cumulative counts of the records for 12 months, i want to display indi...
Hi Everyone,@MrMuhammad I need some assistance with my scoped application. I'm trying to automate the process of uploading Excel data to my custom table once my request is approved.I referred to the following link: Automate Data import from Excel Fil...
I have attached the enhancement screen shot and few more answers i got . please help me out of this enhancement.
Please help to resolve this issue while syncing vocabulary for NLU
I've selected "Category for "Pagination setting for Service Portal view" on my asmt_metric_type record, when I preview the survey or send it to a user it only gives the first category and its set of questions, this holds true and shows the first cate...
I'm trying to remove the following roles from the kb_category.create ACL but I'm not able to. sn_customerservice.requestersn_esm_userI've elevated my permission to security_admin and still unable to delete. I noticed that the 2 roles are in the Custo...
I am able to display the count by using out of box menu item script. How to hide the "view all items". I want to directly go to the list page not the dropdown. how to hide that ? I tried removing that part of code but that doesn't work !This is the c...
Hello, I am creating a catalog item that has questions dependent on other question's answers to populate. The questions that populate are meant to only show when their condition is met but they are showing all the time since they need to be made mand...
After integrating Virtual Agent with Microsoft Teams, the knowledge URL returned in chat is the default SP screen...Your Hub displays the custom portal.However, if you search for knowledge in chat and open knowledge on an instance, you will see the d...
Hi community, good day,I am working on a requirement.On the incident table, I need a button so that when I click that button, the record gets downloaded in PDF format. But this is not happening.I am using this approach...function onClickGeneratePDF()...
Its on the vendor workspace homepage and id like so that when clicked it takes you to the list. I assume this is done via an event handler but does anyone know the configuration required?
I have a requirement to identify user who recently got admin role assigned and check if there is a valid ritm against it. I am able to fetch users who got Admin role assigned recently, then in the recent ritm's i have to check for a valid ritm wher...
Hi, How can we filter the list of user in list collector based on what is selected to another variable, variable 1 = groupvariable 2 = goal is to show list of member only based on selected in variable 1. In my mind I need to use onchange and script i...
When we press the "Attach Article" search action on the article available in Agent Assist of Configurable workspace we will be displayed with the below modal.Is there a way to configure the above modal to display an additional text or enable/disable ...
Hello, my requirement is to show the pending approver names if the approval is in requested state for RITM. This is required for all teams to see the list of pending approver name from employee center. I have tried to use standard ticket configuratio...