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Resolved! My Groups work not available on Landing Page

Hi everyone, since the Xanadu upgrade we do not have the chance to switch between My Work and My Groups Work on the SOW Landing Page since the button was removed. Now we see only our own Work. Does anyone knows if it's a bug or is it planned to be av...

KauanaS by Tera Contributor
  • 442 Views
  • 2 replies
  • 0 helpfuls

Resolved! Excel Export Showing Duration Field in Seconds

Hi, When exporting the data to Excel, the duration field is currently displaying in seconds. However, I would like it to show in hours and minutes only.     Could you please advise how to achieve this?Thank you in advance for your support. 

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mhafizam by Kilo Guru
  • 1207 Views
  • 8 replies
  • 0 helpfuls

VA Search metrics export to excel?

Hej.  We recently started to use AI Search for VA, which looks really good. Now we need to follow-up on the user search metrics (VA Analytics -> User Search Metrics -> AI Search). It looks to be presented the same way that Contextual Search is, which...

RemiWinther by Tera Contributor
  • 390 Views
  • 1 replies
  • 0 helpfuls

Automated Response in Smart Assessments

I have written script in default response of automated response in Smart assessment question. The default response script is appearing thrice in UAT but in DEV it is visible only one time. What could be the possible reason for that? Ideally only one ...

jayasrivs by Tera Contributor
  • 305 Views
  • 1 replies
  • 0 helpfuls

preapartion

Hi all, Am having 3 yrs of experience in  support. i want to switch in ServiceNow . i have  admin knowledge  Can you please guide me how to start ? how to prepare for interviews as 3 yrs of hands on experience . and how to get opportunity in Snow.Tha...

Resolved! Brazil Timezone (BRT)

Hi I added a new time zone which is BRT but it is not working as expected, I tried creating an incident to test then looking at the time it is created its different from BRT, can anyone kindly assist?

Blitz by Tera Expert
  • 1118 Views
  • 6 replies
  • 1 helpfuls