- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-10-2023 01:19 AM
Hello, I have trouble setting up a flow that will send an email using the Send Email action that will contain the attachment(s) that the user has uploaded in the form submission process.
My flow is this:
And the look up Attachment action is a bit higher in the flow :
When I try the flow I receive this error:
Can someone give me any hints on this?
Thank you in advance!
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-10-2023 03:26 AM
Hello and thank you all for the replies! After a bit of fiddling I found the issue and corrected the flow!
Thank you all for looking into my issue!

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-10-2023 03:17 AM
Hi,
When you run the flow which record is fetched by 4th Step (Look up attachment)?
Are you getting expected attachment?
Thanks
Anil Lande
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-10-2023 03:22 AM
check this link and try the approach, you might require a custom action for this
Using Flow Designer, add attachment to Send Email Action
If it doesn't work then use normal email notification on RITM table and ensure Include attachment checkbox is true
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-10-2023 03:26 AM
Hello and thank you all for the replies! After a bit of fiddling I found the issue and corrected the flow!
Thank you all for looking into my issue!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-15-2023 10:43 PM
Hello!
I return to the thread again as I have another issue with the flow.
I have managed to copy the attachment to the send email action but in the case when there is more than one attachment on the RITM the flow only copies the first attachment.
Is there a way to copy all the attachments?
I tried to use the For each item in the attachment list action to look up the attachment and copy the attachment but I only receive the first attachment duplicated X times.