Copy Work notes from Problem task to Problem Record Work notes

[Midori_Cakes]

Hello Everyone. I am trying to create a client script so that when someone updates the work notes for the problem task that it will also put a copy of the work notes on the problem record. Similar to how a parent and child ticket works. How would I go about doing this? Please advise.

Thank you!

[Ankur Bawiskar]

@Midori_Cakes 

don't use client script.

you should use after update BR with condition as work notes changes and then copy it to problem

[Midori_Cakes]

Thanks for the suggestion. I created it and added this script. Can you please look it over:

(function executeRule(current, previous /*null when async*/) {

    // Split Array Of Timestamp & User Details and Work Note

    var wn = current.work_notes.getJournalEntry(1).split("\n");

    // Timestamp & User Details

    var wn_0 = wn[0];

    // Work Note

    var wn_1 = wn[1];

    var problem = new GlideRecord("problem");

    if (problem.get(current.parent)) {

        problem.work_notes = "Work Note From Problem Task " + current.number + ":" + "\n\n" + wn_0 + "\n\n" + wn_1;

        problem.update();

    }

})(current, previous);

[array0045]

### 📌 Subject:
Copy Problem Task work notes to Parent Problem record

---

### ❓ What I’m Trying to Do:
I want to automatically copy work notes from a Problem Task to its parent Problem, whenever work notes are updated.

---

### 🛠️ What I’ve Tried:
I used a Business Rule with `work_notes.getJournalEntry(1)` to pull the latest entry and update the parent Problem.

(function executeRule(current, previous /*null when async*/ ) {

    // Only proceed if work_notes changed and there's a parent problem
    if (current.work_notes.changes() && current.problem) {
        var problemRec = new GlideRecord('problem');
        if (problemRec.get(current.problem.toString())) {
            // Get the latest journal entry
            var latestNote = current.work_notes.getJournalEntry(1);

            // Format note with task number
            var taskNumber = current.getDisplayValue('number');
            var note = '**Update from Problem Task [' + taskNumber + ']**:\n' + latestNote;

            // Add to parent Problem work notes
            problemRec.work_notes = note;
            problemRec.update();
        }
    }

})(current, previous);