Correct user field in the Request table for sending surveys to the end user

[kafley_monami]

Hi,

I have a requirement to trigger surveys for every closed REQUEST(sc_request) to the requested for(end user) field.

Since 1 request can have multiple RITMS, the survey should be triggered once the complete request is closed with all the RITMS in it. For this reason I need the sc_request table.

The problem is that there is no 'requested for' field in the sc_request table.

How should I select the correct 'user field' in this case.

Any leads will be appreciated.

Thanks in advance.

[Kieran Anson]

Hi,

I would check again as sc_request definitely has a requested for field. However you may need to be mindful if your business process allows for RITMs for the different users to exist under a single request.

[kafley_monami]

@Kieran Anson Thanks for the suggestion.

It seems the business process does have a restriction on this.

How can I set this to be visible in the table(sc_request)?

TIA,

Monami

[Kieran Anson · Accepted solution]

Are you an admin user? If not, you'll need an admin (with security_admin) to create an access control that allows you visibility of the field to then be selectable in drop-down field of the survey creator

[kafley_monami]

@Kieran Anson Thanks for your help. Much appreciated!