I am creating a additional change model (network),
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04-26-2024 05:06 AM
Hi Experts,
I am creating a additional change model (Network), I want to add default (change_sv_management) and selected CI approval group as approval group. Once the approval is given from both the group then only it should move to schedule state. I am not looking to add another group approval in authorize state. both should be add at assess state.
can anyone help me to create a flow for this requirement
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04-26-2024 05:09 AM
Hi Dimah,
Might be worth giving it a read:
https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/change-management...
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04-26-2024 07:49 AM
Hi Shree,
Thank you for the response, I am looking help for a flow.
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04-26-2024 08:07 AM
Hi Dimah,
Okay, Can you let me know the state flow for your new model.
When the change with type, network is created, the state will be 'New' I believe?
Post that on click of 'Assess' the state changes to 'Assess' and then you want to add approval in Asses state, once approved the next is 'Authorized'? Is that right?
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04-28-2024 11:53 PM
Hi Shree,
change state start with New, I want to add approval in assess state, then it will directly jump to schedule state. i am not considering authorize state. if any of the group reject the approval, it should move to new state