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04-28-2024 11:52 PM
Hi,
I have a requirement to trigger surveys for every closed REQUEST(sc_request) to the requested for(end user) field.
Since 1 request can have multiple RITMS, the survey should be triggered once the complete request is closed with all the RITMS in it. For this reason I need the sc_request table.
The problem is that there is no 'requested for' field in the sc_request table.
How should I select the correct 'user field' in this case.
Any leads will be appreciated.
Thanks in advance.
Solved! Go to Solution.
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Request Management

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04-29-2024 12:48 AM
Are you an admin user? If not, you'll need an admin (with security_admin) to create an access control that allows you visibility of the field to then be selectable in drop-down field of the survey creator

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04-29-2024 12:22 AM
Hi,
I would check again as sc_request definitely has a requested for field. However you may need to be mindful if your business process allows for RITMs for the different users to exist under a single request.
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04-29-2024 12:43 AM
@Kieran Anson Thanks for the suggestion.
It seems the business process does have a restriction on this.
How can I set this to be visible in the table(sc_request)?
TIA,
Monami

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04-29-2024 12:48 AM
Are you an admin user? If not, you'll need an admin (with security_admin) to create an access control that allows you visibility of the field to then be selectable in drop-down field of the survey creator
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04-29-2024 12:57 AM
@Kieran Anson Thanks for your help. Much appreciated!