Create Task SLA when record is inserted for custom table

Harika Thota
Tera Expert

‎10-21-2024 12:43 PM

Hi All,

 

I have a requirement to add task sla to the custom table when record is created.

I created an SLA Definition with retroactive start and set as "Created" but task SLA is created only when I update anything on the record.

 

Appreciate if you help me out

 

Thanks in Advance!

Harika

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4 REPLIES 4

Akash4
Kilo Sage
Kilo Sage

‎10-21-2024 12:47 PM

Along with Retroactive start you need to add conditions to when SLA gets triggered. Usualy states are good option to go with e.x - start condition: State=New (states also help you in handling pause, resume, stop of the SLA going forward)

 

Regards, Akash
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Harika Thota
Tera Expert
In response to Akash4

‎10-21-2024 12:56 PM

Hi Akash,

 

I have given created is not empty and state as opened but still didn't work as expected.

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Akash4
Kilo Sage
Kilo Sage
In response to Harika Thota

‎10-21-2024 01:59 PM

Can you share any relevant screenshot! That could help address any specific areas

Regards, Akash
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Denise Taylor2
Tera Guru

a week ago

I have the same issue.  Is your instance domain separated by chance?

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