Create Task SLA when record is inserted for custom table

[Harika Thota]

Hi All,

I have a requirement to add task sla to the custom table when record is created.

I created an SLA Definition with retroactive start and set as "Created" but task SLA is created only when I update anything on the record.

Appreciate if you help me out

Thanks in Advance!

Harika

[Akash4]

Along with Retroactive start you need to add conditions to when SLA gets triggered. Usualy states are good option to go with e.x - start condition: State=New (states also help you in handling pause, resume, stop of the SLA going forward)

[Harika Thota]

Hi Akash,

I have given created is not empty and state as opened but still didn't work as expected.

[Akash4]

Can you share any relevant screenshot! That could help address any specific areas