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Is it possible to create a business rule that would automatically create a Problem for any Incident that has been placed in Hold status for 14 days? Thanks!
I think this could be accomplished by doing the following:
Creating a field, and respective business rule, on the incident that sets the current date when the record changes to "Hold".
Creating a Scheduled Job that queries all incidents in "Hold" status to return any with the date field set 14 days from the current date, and generate the problem.
