Creating a Problem automatically when Incidents have been in Hold status for 14 days

[Thomas Christop]

Is it possible to create a business rule that would automatically create a Problem for any Incident that has been placed in Hold status for 14 days? Thanks!

[Jordan Vignoni]

I think this could be accomplished by doing the following:

1. Creating a field, and respective business rule, on the incident that sets the current date when the record changes to "Hold".
2. Creating a Scheduled Job that queries all incidents in "Hold" status to return any with the date field set 14 days from the current date, and generate the problem.