I have created a Catalog item and added that Catalog item to the Service portal, there is a field named Type in the Catalog item, which is a drop drop, if i select the first choice in that it should a trigger a email and i select second choice it sho...
In Notification, how to put link of approve and reject form in the change request so that the person can click on the approve link in the email and will redirect to Approval form or list to approve the change request. Can anyone help me in this?
When ever we select any location from walk-up status widget. If user selects the location and tries to do check-in in Non schedule timings, there will be a message displayed at the bottom of widget saying that last check in is "X" minutesNow the requ...
Hello All I have VP who needs access to view incidents cases, escalations, dashboards etc. normally roles are granted when you are part of an assignment group is there role that I could grant? thanks
After a reclamation candidate is marked closed skipped, do another reclamation candidate get generated in future , is there any checks to again check and generated reclamation candidate. Use case - Example an RCC is marked closed skip because user wa...
Hi,What I need to do is the following: User starts a chat with a live Agent. From Agent Workspace window agent assists the user and creates an INC. When the INC is created my customers would like a link to the created incident to be pushed in to the ...
My employer would like to have their policies stored in the ServiceNow knowledge base. Because there are so many different policies with different approval levels, I find it difficult to understand how to implement an approval workflow per knowledge ...
Hi, Can we add the dashboards we built on Software Asset Workspace, if we can do can someone let me know how to configure these dashboards on workspace. Thanks!!
I have a catalog item variable of type Lookup Select Box called "Applications" that has about 20 choices in its dropdown list. This variable is pulling its options from a column in a custom table I created. In my workflow, I've tried using a switc...
When an agent attached KB Article to Interaction record.... It should populate to an incident when we create.
Hello, I have a requirement to restrict visibility of specific requested items based on if the current logged in user is apart of specific groups. This was achieved through an on before query business rule. The issue that I have come across is that...
Please have a look at the screenshot.So here I should not be able to remove only the first value of ownership group manager field, removal should be restricted but I should further be able to add and remove managers in ownership group manager field.P...
Hi all, The requirement is to show the list of KBs of the logged in user's product and show it within the Portal. Example: Beth Angelin has Apple subscribed products, it should show all KBs pertaining to Apple product.
how to enable the system topics like create incident in MS teams apps chat
Hello All,We have setup a JDBC type Data Source. And one scheduled import we have configured to run that daily.We have a requirement to retry the execution 3 times in the interval of 10 mins if the connection fails and create one incident.Please let ...
