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Resolved! Asset "State" field choices, repeat in dropdown

I noticed the OOB Hardware Asset form's "State" field is showing repeating choices for In Use and In Stock, only differing in capitalization (screenshot below).  Haven't noticed it prior. Possibly started a few months ago with an upgrade to UTAH.   H...

Duplicate Asset States in Dropdown.jpg
WB by Tera Expert
  • 560 Views
  • 5 replies
  • 7 helpfuls

Resolved! Reference Icon for User record displays Record not found

I have a strange issue.A reference field variable for user record is returning "Record not found", so you can not view the details.  This is affecting all ITIL users, but not admin, and only on Inactive records. If the record is Active, then the User...

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EricG by Kilo Sage
  • 609 Views
  • 2 replies
  • 0 helpfuls

Reprocessing email, inbound action issue

Hello,I creates an inbound action for incident creation but when i tried to test it, I manually creates received email in instance but it didnt work . Unfortunately in dev env we don't have mailbox for receiving emails. So I creates manually new emai...

Miroslav5 by Tera Contributor
  • 455 Views
  • 1 replies
  • 0 helpfuls

How to use "maintenance calendar".

There are no Docs regarding "maintenance calendar" in "Planned Management", and I do not understand the purpose of this function. Please let me know if there are any Docs regarding its usage.

kitaidai by Tera Contributor
  • 253 Views
  • 1 replies
  • 0 helpfuls

Performance Analytics Help

I am taking the Micro-Certification - Performance Analytics and it is asking me to install the Performance Analytics - Premium plug in.  I see it in the system plugins but have no idea how to install it. Any help would be greatly appreciated 

MDoughlin by Tera Contributor
  • 254 Views
  • 1 replies
  • 0 helpfuls

Unable to create record producer for the request table

Good Afternoon, I am wanting to know the best way to accomplish the following.  I would like to create a request form for users to complete to request a service for the HR department.  This is an onboarding task.  There will definitely be communicati...

jaubert by Tera Guru
  • 911 Views
  • 4 replies
  • 0 helpfuls

VIP Flag-Like on Workspace View

Hello Team, we recently depolyed a New Hire Flag (Similar to VIP Flag) and it shows properly the "NEW" flag in the list view as below: We are trying to replicate this for the Workspace view, as you can see below it does not come up:   Is there a way ...

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DevSalvo by Tera Contributor
  • 419 Views
  • 2 replies
  • 1 helpfuls