Hello,I am working on Implementing ServiceNow's Agent Chat via Service Operations Workspace (SOW). What we are trying to do is when the users are in the Virtual Agent, and then are navigating the menus, and then they are transferred to a Live Agent, ...
Hi experts,we have variable on record producer which has to show a specific field (u_can) which is a string field from user table.This can be achieved by look up select box but it is causing performance issue by loading very slowly.So I have tried us...
Hi, For ITSM agent workspace, does agents requires any roles for live agent chat with end users? Thanks in advance
How to test deflections that occur on the Virtual agent when user runs a particular flow for which the deflections are configured for that flow, how can we test them. With the new feature in Utah release were we can automate the Virtual agent topics ...
Hi,How to create custom widget in ServiceNow and widget communication ?
Working on User Criteria, need to show the catalog item to the user whose title is in some specific values.We have create a property to hold those title values.Now we are trying to check whether user is having the title or not. Here in script it is a...
Hi Team, I would like to know, if there is any way to call the "Virtual Agent Bot" to open on click from a description part of the catalog item. For eg, the below snippet has the item name as "Password Reset" and the description has "click here". I...
Are there any downsides to using the email address of a user as their user ID? Especially if you have a third party identity provider for handling logins? I couldn't think of a caveat, but figured I'd check with you fine people. Edit: Oh, and I don't...
Is it possible to change the time stamp in mins ago format for Active chat panel in the Interaction record for below screenshot.
Hello.We currently have virtual agent embedded on non ServiceNow sites. We are looking for a way for VA to query the url of the external site that VA is on to be used as logic within a topic(s). Anyone know if this is possible or have done this?
Hi Developers,We have enabled virtual agent icon on portal through Agent chat configuration. When launching virtual agent chat, its showing border line(Refer screenshot1) around agent chat icon and after sometime its removed automatically(refer scree...
I built a component (record Header) in the UI builder that searches the fields of a table and returns the fields, but I would like to put space between them, where could I put it? I found this Class sn-label-value-pair working on the page.Below is an...
Hi All , I am trying to create an email notification using an Email script and also script include I am trying to include the fields short description , description etc one above the other like the below : I am using the below email script which I ...
Hi All, i have a scenario where we are getting an error message while trying to retire a standard change template to fix the inactive group. would like to remove this validation, however unable to find how it is triggering. I did search in BR and C...
Hi Team, I have a requirement wherein there is list of Order Tasks with concerned fields "Assignment Group" and "Assigned To".There is a requirement to show only Assignment Group and Assigned To values from Order Tasks to Work Order .For example belo...
