Does any roles are required for the agents who takes care on the live agent chat?
Hi, For ITSM agent workspace, does agents requires any roles for live agent chat with end users? Thanks in advance
Forum Posts
How to get the Title of logged in User in Business rule
Working on User Criteria, need to show the catalog item to the user whose title is in some specific values.We have create a property to hold those title values.Now we are trying to check whether user is having the title or not. Here in script it is a...
How to open the Virtual Agent Chatbot using HREF link from a catalog item description
Hi Team, I would like to know, if there is any way to call the "Virtual Agent Bot" to open on click from a description part of the catalog item. For eg, the below snippet has the item name as "Password Reset" and the description has "click here". I...
Resolved! Email as the User ID
Are there any downsides to using the email address of a user as their user ID? Especially if you have a third party identity provider for handling logins? I couldn't think of a caveat, but figured I'd check with you fine people. Edit: Oh, and I don't...
Extend your session. Your current session will expire soon. Click extend to continue..
We have recently upgraded our dev instance to Vancouver Patch2, After upgrade we are getting the popup of "Extend your session" every 2 min and the "glide.ui.session_timeout" property already updated to 540 min. Please assist to get a resolution for...
Manager approval -flow designer
Hi Everyone, I have a sequential approval.1) First, the manager has to approveIf approved2) Goes to a group for approval. My issue: If the manager field is empty or the manager account is locked out the flow is stuck. Is there a workaround for this...
Resolved! Active Directory -
Hello folks... I am need to know what is the best way possible to accomplish the following : AD authentication with 60+ domainsIntegration to 36+ domain or OU.what are the steps and risks that I would need to consider? please - thanks
How to set the value for the catalog item variable using virtual agent.
We have a requirement where two virtual agent flows will be running on. one is add users to mailbox and remove users from mailbox. So the query here is whenever the user selects remove users from mailbox topic, in the catalog item the access_type va...
Resolved! Parent Child Incident Tickets Synchronization
I have a child and parent incident and I want to have them both synchronized especially to these 3 fields (state, priority, notes).
Resolved! How to Automatically pop up the Virtual Agent Chat window on CSM Portal ?
Hello All, We would like to pop up the virtual agent chat window immediately when the user opens the CSM Portal. Does anyone have any idea how to automate the virtual agent chat window to open up ?Please find the attached screenshot for your referenc...
How to show outage notifications over Virtual agent Bot
Hi All, How to show outage notification/announcements on virtual agent bot. Regards,Ashok.
Resolved! Multiple Walk-uplocation queues for one Location
Hello, We have a requirement to create multiple Walk-up Location Queues for a single location. For example, lets consider Austin location, we need two walk up queues (Austin X, Austin Y) because we have multiple queues for single location at differen...
Unable to save the form due to client script
Hi team, i am unable to save the form due to agent is mandatory and setting back to none after saving the form.My requirement is to add/remove options based on group. when ABC group is selected there are other two fields called agent and target based...
Resolved! ONCOMPLETE TRANSFORM SCRIPT?
HII ALL i am new in servicnow , my need is i have to count recently inserted records in target table by using oncomplete transform map script and i want see message in import log not in system logs and can i get import set numberplease guide me with ...
Resolved! how to disable the add to cart on the catalog form?
i have tried to select the option to hide the add to cart option and i have SP portal header menu to disable the shopping cart . they are all not working . i have tried to impersonate the user view , the shopping cart is still there
