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How Can I add a Reject button in My Form widget?
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Ms teams chat option features
i have integrated the Ms teams chat to ServiceNow, can you please help me on the below question -->chat pop options, when end user initiate the chat, chat invite option is going to the only available single agent only not for the every every agent. ...
Virtual agent (chat bot) on Ms teams
Hi All, Once incident is closed survey notification will trigger to user(caller) email, in the same way.As soon as incident is closed survey notification should trigger in msteam (chat bot) for caller. kindly help to configure this setup.
comment inserted by assigned to
Hello! I have a notification that I do when the assigned to adds a comment, so it should show the last comment he wrote and I need to make a glideRecord maul script for it. I made a function for it, but it doesn't work. Can someone help me write a sc...
Transform relationship of same parent and child name with different classes
Once create business application using transform map, in relationship how we can import parent child relationship with same name for both parent and child with different classesparent: business applicationchild: application servicetype: Consumes:: C...
How can we remove resolved incidents from UPCOMING Announcements and INCIDENT SLAs overview of SOW?
Hi Guys, Can anyone please help me with the below query. I want to remove resolved state incidents from "Incident SLA and UPCOMINGS" in Overview of Service operations Workspace Home page.Not getting the solution for the above, any suggestions on this...
Resolved! TypeError: Cannot read properties of null (reading 'rows')
Hello! I seem to be getting an error on a Catalog Task of 'TypeError: Cannot read properties of null (reading 'rows')' - This only shows after loading and references the error being in a certain client script. I have narrowed the issue down to two l...
Create notification for "assigned_to" upon the inactivity of "worknotes" more than 2 days.
1. The notification is triggered when the "worknotes" field of a story has not been updated for more than 2 days by the assigned user in ServiceNow.2. The notification includes details of the inactive story and prompts the "assigned_to" user to revie...
Resolved! Is it possible to use AWA on Alert table (none-task tables)
Hello, we are currently implementing Advanced Work Assignment module for a customer. Their requirement is to use the tool for assigning Incidents, and Alerts coming from Event Management. However, em_alert table is not a Task-based table, and thus it...
Add date in scheduled reports.
Hello,I have a requirement for adding date in subject in scheduled report, how to add some dates?Example subject: ServiceNow Dump | (<from date> to <to date>)
Resolved! Need help on custom reference table
Hello everyoneI created the form and I have a field that has reference table.So each time i click on the magnifying glass to select the item from the course name list, it comes back to me as "Created 2023-12-16 23:48:25"or the sys_id. I'm not sure wh...
Knowledge Base Analytics
Hello All, can anyone help with the following requirement. We have a customer service team that have created a large amount of knowledge bases they have asked if it would be possible to get some data Analytics for example how many views, who's used i...
Report on Incident created from Knowledge Articles
Hello,Wondering if there is a simple way to create a report on Incidents created directly from a Knowledge Article by only End Users. I'm aware the 'Create Incident' button is activated via Knowledge Properties.Incidents created via KA usually trigge...
Resolved! Add Knowledge Base to a Dashboard
Hello All I have a request to add a KB Homepage to a dashboard. But I cannot seem to add the entire homepage it looks as if I can only add individual KB's the issue is there is 182 Articles is there any way I can have all of it uploaded at once? ...
Restricting access to HR cases assigned to certain groups within HR Agent Workspace.
I need to give users within the HR Payroll L1, L2, and L3 groups access to the HR Agent Workspace, but to only be able to view payroll cases assigned to one of those three groups.The issue I am having is once I give a user the required roles to view ...
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