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In the Queue screen we want numeric value

Hi All,  var recordIds = input.controller, kioskNames = [];   // gs.addInfoMessage('List of Interaction SysIDs: ' + recordIds);   // gs.addInfoMessage('Length of the recordIds: ' + recordIds.length);     for (i = 0; i < recordIds.length; i++) {      ...

Check the if application name exists

I was trying to check if the application already exists in cmdb_ci_appl table. If exist i was an alert message saying application already exist and which should work onchange of the variable. I have created a single line text field as new_asset_name ...

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widget - action is not being pass to server side

hi everyone, I am trying to create todo widget. widget with 2 buttons. approve and reject.when I click the buttons, the variable "action" is not being pass to server side. so nothing happens.  Here is my code:html:<div class="widget-approval-widget">...

OpalH by Tera Contributor
  • 399 Views
  • 1 replies
  • 0 helpfuls

Email Client emails Activity Log issues

When somebody sends an email from the email client only users with the ITIL role are able to see the email in the Activity Log. This is for the HR Case table.  Even if the person who is assigned the HR Case cannot see the email in the Activity Log.  

Populate users choice in flow logic

Hi All, I want to populate users choice for flow logic in condition in flow. as per below screen shot for a Catalog form for reqeusted_for manager field I want to select user name here in the condition. Can somebody please suggest how can I do that? ...

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jituksingh by Kilo Guru
  • 259 Views
  • 1 replies
  • 0 helpfuls

auto fill contract when we select account

Hi, on case form I have account and contract fields. Based on accounts contract is getting filled automatically. May I know where to check the configuration which fills automatically. It is oob configuration. It is not client script that it is using....

ram prasad by Tera Contributor
  • 332 Views
  • 1 replies
  • 1 helpfuls

SLA Schedule

Hi all How we can exclude U.S holiday if we create incident response SLA should exclude U.S holiday. I have Sla configured like this but it is not working.Let say If 28 nov will be holiday so response time calculated from today it is not excluding th...

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