Hello! I have a variable on a record producer that is hidden. I have a dropdown selection of two choices. I want this variable to show when either choice is selected. Currently it does show up but i have any issue.If i select Choice 1, the variable s...
in incident table need to show MS teams icon if user click on it then it should take us to assigned incident person Microsoft teams chat window
Hi All, We are using order guide - Employee Transfer RequestIn that Asset Return is 1 item where all the assets of Requested for should be auto selected I am using this script but its not working. The data is not getting auto selected on portal.List ...
When a user opens a CI record, an informational message should display the age of the record from its creation date in the format "Years Months Days Hours Minutes". For this I tried using script include and client script from a scoped application to ...
Hello Everyone, We have identified an issue where, following the closure of a Major Incident (P1 incident), duplicate problem records are being created. One record is generated under the user's name, while another is created by the system.This occur...
Hi,I have a request for a catalog item that requires a field that references the sys_user table to display a managers Direct and also Indirect reports (No other users should appear). I've had no issues getting it to display direct reports with a refe...
Hi All, As part of my project requirement, I need to hide/disable the chat option available in the CAB Workbench.Please suggest the best possible solution. Regards,Nandini
We are setting up new OLA, will it consider the 2024 Incident/Case record ? Or for the day we set up OLA, from that day the current data will be considered ?
I have a requirement to sync attachment between sc_request and sc_task and vis versa I tried the below script using business rule while it is working for sc_task to sc_request . I tried using similar logic to copy from sc_request to sc_task it is ...
Hello Team, We have E-bonding integration where incident is created through email , now whatever attachment in email is attached though current incident however when this is outbound transaction , now my requirement is whatever attachment in incident...
Hi All, I have requirement to call VA topic from Subflow or flow designer. Is there a way we can achieve this in ServiceNow. Thanks in Advance Anil
How to restrict the 'Date' variable in a catalog item to only allow only the 3 month clickable
I'm trying to enable virtual agent on our portal. Unauthenticated users are able to access the portal but as soon as they click on virtual agent it takes them to SSO page. When I disable Multiple Provider SSO, it then takes them to login page. All my...
In ESC Portal, on the header area, "My Tasks" how to find which user roles can view the approvals.How to manage the visibility of this option?Users are not seeing all the records that are actually still have permissions in sysapprover table.
There is some OOB table, on which we have created a custom reference field which refer to a custom table, so the requirement is when we search globaly any specific field of that custom table it should return the OOB table record